Field Service Manager

Teledyne Vision Solutions

Tucson, AZ

JOB DETAILS
SKILLS
Aerospace and Defense, Business Administration, Calendar Management, Commissioning, Communication Systems, Contract Requirements, Corporate Policies, Customer Satisfaction, Customer Support/Service, Electronics, Equipment Maintenance/Repair, Identify Issues, Leadership, Legal, Logistics Management, Maintenance Services, Manufacturing Engineering, Mentoring, Military, Military Communications, On Site Support, Performance Analysis, Performance Metrics, Preventative Maintenance, Problem Solving Skills, Project Planning, Regulatory Compliance, Resolve Customer Issues, Safety Compliance, Safety/Work Safety, Schedule Development, Service Level Agreement (SLA), Software Design, Software Engineering, Surveillance, Systems Maintenance, Team Lead/Manager, Technical Support, Technical Training, Technical Writing, United States Citizen, Willing to Travel
LOCATION
Tucson, AZ
POSTED
2 days ago
Field Service Manager

Teledyne FLIR Defense is the leading provider of advanced detection and surveillance systems for federal, state and local agencies. We're hiring a professional Field Service Manager to facilitate growth in this market and ensure our continued success in meeting customer requirements. In this position you will direct teams of Technicians installing, maintaining, and repairing advanced military equipment, ensuring high operational readiness and strict compliance with safety regulations. Additional duties include coordinating on-site services, managing logistical support, and handling complex and customer issues to meet contractual obligations. This position will oversee a team of approximately 9-10 Field Service / Support Technicians.

Job Duties & Responsibilities
  • Develop and execute field service and support strategies for Teledyne FLIR's imaging systems worldwide to ensure maximum customer satisfaction through technical support.
  • Leverage multiple technical channels including Field Service Technicians, Applications Engineers, Design and Manufacturing Engineers and any other discipline required to resolve customer issues. Act as the primary liaison with military personnel, contractors, and end-users to resolve issues.
  • Coordinate on-site and remote service activities including installation, commissioning, and preventative maintenance of defense systems.
  • Ensure all work adheres to applicable platform standards, safety protocols, and company policies.
  • Monitor Key Performance Indicators (KPIs) such as labor hours, repair times, and service level agreement compliance.
  • Define and develop project plans and schedules for site visits, customer issue resolution, installation support and internal/external customer support.
  • Supervise and mentor Field Technicians and establish technical expectations, training, and performance standards.
Job Qualifications
  • Bachelor's degree in engineering, business administration, or a related technical field preferred
  • 7+ years of experience in field service management; experience in military communication systems, aerospace, or advanced electronics preferred
  • Prior people leadership experience required.
  • Proven ability in troubleshooting, team leadership, project planning and technical writing.
  • Able and willing to travel approximately 20% - 30%, mostly domestic with some international travel.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

About the Company

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Teledyne Vision Solutions