Field Service Manager- Power Equipment

Field Service Manager Power Division

Multiquip is seeking a skilled and customer-focused Field Service Manager to lead technical support, equipment repairs, and service operations across an assigned territory. This high-impact role is responsible for delivering industry-leading service, diagnosing and repairing complex equipment, supporting Authorized Service Centers, and cultivating strong customer relationships.

You'll work hands-on with mechanical, electrical, hydraulic, and diesel systemsincluding advanced generator and Tier 4 engine technology. You'll also support training, warranty inspections, parts sales initiatives, and service revenue growth. If you're a technically driven problem solver with strong communication skills and a passion for supporting customers, this is an exciting opportunity to join a respected leader in power generation.

Field Service Operations

• Oversee all daily field service activities within your assigned territory.
• Provide expert troubleshooting and hands-on repair support for diesel, electrical, hydraulic, and generator systems.
• Perform warranty and non-warranty repairs, prepare estimates, and coordinate required parts.
• Ensure service work is completed efficiently and to Multiquip's quality standards.
• Conduct warranty inspections and authorize repairs when appropriate.
• Act as the primary liaison between customers, dealers, and Multiquip on technical issues.
• Maintain accurate documentation of service work, customer interactions, and technical findings in CRM tools.
• Build and support strong relationships with Authorized Service Centers.
• Submit detailed technical feedback, field reports, and recommendations to internal teams.
• Assist with creating service bulletins, manuals, and training materials as requested.
• Perform additional duties as assigned.

Training & Customer Support

• Deliver technical training to customers, dealers, and internal teams.
• Provide guidance on equipment operation, diagnostics, and preventive maintenance.
• Support product knowledge and skill development across the territory.
• Reinforce Multiquip's commitment to safety, quality, and service excellence.

Sales & Service Growth

• Promote Multiquip service and parts programs to support departmental revenue goals.
• Identify opportunities for direct parts sales and recommend MQ filter kits.
• Support MQ service centers with referrals for preventive maintenance and repair programs.
• Encourage adoption of MQ service solutions to help drive customer satisfaction and retention.

Compliance, Reporting & Documentation

• Ensure all service work follows Multiquip procedures and industry standards.
• Document all repairs, diagnostics, and inspections thoroughly and accurately.
• Maintain clear records to support warranty review, claims, and service reporting.
• Provide technical insights that support product improvement initiatives.

Collaboration & Travel

• Work collaboratively with internal service, engineering, and sales teams.
• Maintain strong, professional communication with customers and partners.
• Travel throughout the assigned territory; travel may exceed 80%.

Experience & Education

• Associate degree or 5+ years of hands-on experience in the power generation industry.
• Minimum 5 years as a Power Generation Technician or equivalent.
• Strong background in electrical systems, diesel engines, hydraulic systems, and generator technology.
• Experience reading and interpreting schematics, manuals, and technical documentation.
• Proven ability to troubleshoot complex mechanical and electrical issues.
• Strong communication and customer-service orientation.
• Excellent organizational and problem-solving abilities.
• Proficiency with Microsoft Word, Excel, Outlook, Teams, PowerPoint, Adobe Acrobat, and web-based service applications.

Certificates & Licenses

• Valid driver's license and passport required.
• Completion of technical training programs, certifications, or technical school strongly preferred.
• Electrical safety certifications are a strong plus.

Technical Skills

• Advanced troubleshooting of power generation equipment, diesel engines, AVRs, controllers, and PLC-based systems.
• Ability to perform detailed diagnostics using specialized software and tools.
• Strong understanding of preventive maintenance, equipment inspections, and field repair processes.
• Skilled in documenting service work, preparing estimates, and maintaining accurate technical records.

Physical Requirements

• Ability to work in field environments, including customer sites, service centers, and outdoor locations.
• Ability to stand, walk, climb, or sit for extended periods during inspections and repairs.
• Ability to lift 50 lbs and perform physical tasks such as kneeling, reaching, or handling tools.
• Ability to safely operate repair tools, diagnostic equipment, and machinery.
• Must maintain clear communication, situational awareness, and safe work practices at all times.
• Reasonable accommodations may be made as needed.

Benefits

We offer an excellent benefits package for full-time employees, eligible the 1st of the month following 30 days of employment, including:

Health Benefits

• PPO Individual Plan: $500 deductible / $3,000 out-of-pocket maximum
• PPO Family Plan: $1,500 deductible / $6,000 out-of-pocket maximum

Mental Health & Wellness Benefits

• Mental Health Service Administrator (MHSA)
• Teladoc medical and behavioral health services
• Wellvolution wellness programs
• Ginger mental health support
• LifeReferrals
• Maven Maternity Program

Financial & Career Benefits

• FREE Basic Life & AD&D Life Insurance at 1x your Annual Gross Earnings
• FREE Dependent Life up to $10,000
• Voluntary Employee, Spouse and Child Life & AD&D
• FREE Basic Short Term Disability
• FREE Basic Long Term Disability
• Flex Spending for Medical and Dependent Care
• Tuition Reimbursement up to $5,250 per year
• Employee Referral Program
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan with discretionary company match (eligible the 1st of the month following 90 days of employment)

Additional Voluntary Benefits

• Volunteer benefit plans available
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• MetLife Hyatt Legal

Time Off & Paid Leave

• 911 Paid Holidays (based on work schedule: 5/8 or 4/10)
• Generous Paid Time Off accrues up to 4 weeks per year starting on your first day!
• Jury Duty
• Bereavement Leave - up to 5 paid days
• Paid Volunteer Time Off
• Paid Parental Leave for Birth, Adoption or placement of a child
• • 6 weeks for Primary Care Giver
  • 4 weeks for Non-Primary Care Giver

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect. Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates' legal right to work in the U.S. Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment