Auditing, Coaching, Communication Skills, Continuous Improvement, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Equipment Maintenance/Repair, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Maintenance Services, Mentoring, On Site Support, Operational Improvement, Operational Strategy, Performance Analysis, Performance Metrics, Pest Control, Problem Solving Skills, Process Improvement, Safety Standards, Team Building, Team Lead/Manager, Willing to Travel, Workforce Management, Workforce Planning
LOCATION
Houston, TX
POSTED
1 day ago
Field Service Manager - Join Our Management Team!
Are you a dynamic leader with a passion for coaching teams, delivering top-tier service, and driving operational success? Natran Green Pest Control is looking for a Field Service Manager (FSM) to lead our team of service technicians in providing exceptional pest control solutions to our valued customers. If you thrive in a fast-paced environment, excel at team development, and are committed to customer satisfaction, we want to hear from you!
Why Natran?
At Natran Green Pest Control, we believe in creating a healthier home and environment for our customers with eco-friendly pest control solutions. As a leader in the industry, we are committed to excellence, integrity, and continuous improvement. When you join our team, you become part of a company that values your expertise and leadership.
What You’ll Do:
Lead and manage a team of varying skill levels, including Apprentices, Standard Technicians, Specialty Technicians, and Master Technicians.
Set the standard by consistently modeling professionalism and high-quality service in all interactions.
Oversee scheduling and service assignments to ensure optimal route efficiency and coverage.
Conduct field audits to assess technician performance, customer interactions, and adherence to safety and service standards.
Train and mentor technicians, providing ongoing coaching and development to elevate team performance.
Address escalated service issues, customer complaints, and cancellations to maintain high customer satisfaction and retention.
Monitor performance metrics, identify areas for improvement, and implement strategies to enhance operational efficiency.
Ensure service vehicles, equipment, and supplies are properly maintained and operational.
Collaborate with the Branch Manager on workforce planning, service process improvements, and operational efficiencies.
Participate in hiring and recruitment efforts to grow and strengthen the technician team.
What You Bring:
3+ years of field service operations experience, 1-2 years in a supervisory role strongly preferred.
Certified Applicator License with Termite and Lawn & Ornamental categories (or willingness to obtain).
Strong leadership skills with the ability to coach, mentor, and develop a diverse team.
Excellent communication and interpersonal skills to build relationships with team members and customers.
Proficiency in technology and software such as Google Suite and FieldRoutes.
Ability to handle conflict, stress, and problem-solving in a fast-paced environment.
Physical & Work Environment:
This is a field-based management role, requiring both in-office planning and on-site fieldwork with technicians.
Must be able to lift up to 50 lbs, work outdoors in varying weather conditions, and conduct physical inspections as needed.
Occasional travel to other branch locations or off-site meetings may be required.
Growth opportunities in leadership and professional development.
Work with a supportive, high-energy team dedicated to delivering top-tier service.
If you’re ready to take the next step in your career and lead a high-performing team in an industry that makes a difference, apply now to join Natran Green Pest Control as a Field Service Manager!
Employment is at-will. Natran Green Pest Control is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.