Field Service Manager
Location: Fontana Branch – 8575 Cherry Ave., Fontana, CA 92335
Schedule: Monday–Friday | In-Office
Naumann Hobbs Material Handling, a leader in industrial equipment solutions and fleet maintenance services, is seeking a driven and experienced Field Service Manager to oversee service operations and support a team of skilled field technicians. This role is ideal for a top-performing automotive service advisor who is ready to advance into leadership, increase their earning potential, and build a long-term career path in branch operations.
This is not a field-based role. You will work in a professional office environment at our Fontana branch—managing technician workflow, communicating with customers, driving service performance, and playing a key role in revenue growth.
Manage day-to-day operations of field service technicians, including scheduling, dispatch, and workflow coordination
Maintain strong customer communication and provide repair status updates to ensure high satisfaction
Monitor technician productivity and ensure timely, efficient completion of service jobs
Review work orders, approve service recommendations, and help drive revenue growth through efficient service performance
Maintain service records, ensure accurate documentation, and support continuous process improvements
Coordinate closely with operations, parts, and sales teams to optimize service delivery
Support hiring, onboarding, and development of technicians as the department continues to grow
Experience in a service management, dispatch, or customer-facing service coordination role
Strong organizational skills with the ability to manage multiple jobs and priorities simultaneously
Excellent communication skills and a customer-service mindset
Ability to support and motivate a team of technicians in a fast-paced environment
Desire to step into leadership and grow into higher-level operational roles
Technical or mechanical knowledge a plus (automotive, diesel, heavy equipment, fleet maintenance, etc.)
Career Advancement: Clear growth path towards Branch Manager and Regional leadership roles
Income Growth: $85k–$95k base salary (depending on experience) + monthly bonus opportunities
Work-Life Balance: Monday–Friday schedule with no weekend dealership hours
Comprehensive Benefits Package:
Medical, dental & vision insurance
401(k)
3 weeks PTO + holidays
Long-term stability and career development in a fast-growing organization
If you’re ready to take the next step in your career and lead a high-performance service operation, we encourage you to apply today!
You should be proficient in: