Field Service Manager (Drives)

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Service Operations Manager

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Your role and responsibilities

The Field Service Manager is responsible for operational performance of the tools and field engineers' activities for the location under his or her designated territory to exceed the project managers and service coordinators delivery expectations ensuring that the company is represented professionally, ethically, with high code of conduct, to achieve the financial, commercial, OHS and environmental targets of the company.

The work model for the role is Hybrid. #LI-hybrid

This role is contributing to the Process Automation, Marine and Ports Division. The role can be based in Miramar, FL or Houston, TX.

You will be mainly accountable for:

• Detailed knowledge of marine VFD and drive systems, with proven experience troubleshooting complex technical issues, leading investigations, and supporting customers in improving equipment performance, reliability, and operational efficiency.
  
• Assigning work to the service engineering group, delegating qualified personnel to carry out service jobs or troubleshooting, ensuring controls for the employees working hours within the approved guidelines
  trouble-shooting, ensuring controls for the employees working hours within the approved guidelines.
  
• Overall management responsibility of service engineers' personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing, to encourage team building in conjunction with the Operations Manager and the local human resources department
  
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
  
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
  
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
  

• Bachelor's degree in engineering or similar discipline
  
• Minimum 5 years (with 8 or more years being preferred) of experience in the Marine Service industry
  
• Service experience (sales, project management, service coordination, or service engineer) in the Cruise and offshore industry
  
• Service experience in ABB Marine & Ports services and products preferred
  
• Prior Team Lead experience is highly desirable, but not required
  
• Candidates must already have work authorization that would permit them to work for ABB in the US.