Field Service IT Technician

Your Skills

• Minimum of 2 - 3 years of experience in IT support, printers, HP servers, data centers, and enterprise-level projects.
• Experience in technical support or a similar role with experience in troubleshooting hardware, software, and networking issues.
• Ability to lift and carry equipment up to 50 lbs.
• Available to work a rotational 24/7 on-call scheduled shift.
• Willingness to commute long distances between customer sites and must have a valid drivers license.

Your Tasks

• Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided.
• Responding promptly to client requests for technical support, either on-site or remotely, depending on the clients needs and the projects scope.
• Performing equipment installations, upgrades, and repairs for clients printers, PCs, Data Centers, servers, and other IT equipment.
• Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues.
• Diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
• Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.
• Managing and maintaining inventory of spare parts and equipment.

Be Part of Us Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs. This role requires a high level of customer service skills as you will be the face of Hemmersbach in our clients locations. You must be comfortable with long-distance driving as this is a high-demand role that may vary depending on location.