Field Service Engineer - Ultrasound

Responsibilities

• Assist in service repair, preventative maintenance, and field installation of diagnostic ultrasound equipment.
• Work with experienced field engineers on troubleshooting and service repair needs for ultrasound equipment.
• Utilize analytical skills to resolve customer issues and ensure effective communication for continual satisfaction.
• Recommend value-added services to enhance customer business efficiency.
• Maintain up-to-date customer service logs and internal service records, manage repair parts, and cycle times.
• Focus on customer needs and build strong relationships to become a trusted partner.
• Stay informed about market trends and independently handle service calls within a year of employment.

Work Experience Requirements

• Maintain and calibrate tools and test equipment properly.
• Experience with Web applications and Microsoft suite of products.
• Ideal experience with servicing diagnostic ultrasound equipment from vendors like Esaote, Philips, and Siemens.
• Physical ability to lift up to 35 lbs. unassisted and perform tasks involving bending, stooping, and standing for long periods.
• Valid Driver's License and willingness to travel within the NJ/NY area.

Education Requirements

• High school diploma or GED with 3 years of experience servicing ultrasound equipment.
• Certificate or Associate's degree in biomedical engineering, mechanical engineering, or related field.

Desired Characteristics

• Experience interfacing with team members and customers in a solution-based service process.
• Proven ability to diagnose and repair diagnostic ultrasound equipment.
• Strong troubleshooting skills and customer-focused mindset.
• Efficient, adaptable, and able to prioritize in a dynamic environment.
• Empower and inspire others while delivering results.

Join our team in Ho-Ho-Kus, NJ, and become part of a dynamic environment where you can grow and develop your skills while providing top-notch service to our customers.