Field Service Engineer

# Impact Summary

• Responsible for executing assigned robotic/automation jobs, including onsite installation, repair, and follow-up on service escalations.
• Keeps accurate records of service calls and maintains inventory of service parts, tools, and test equipment.
• Services are provided in-house, on-site, and/or via telephone.
• Seeks sales opportunities while ensuring customer satisfaction.
• Provides on-the-job-training (OJT) opportunities and coaching/mentoring for upcoming Field Service Technicians.
• Follows safety practices as defined by the Company and/or the customers site safety code.

# Essential Duties and Responsibilities

• Troubleshooting and Repair: Requires the ability to perform in-house, on-site, and/or telephone troubleshooting, repairs, and support of KUKA equipment on an as-needed basis.
• Schedule Flexibility: Requires the ability to work within a flexible work/travel schedule.
• Travel and Hours: Requires the ability to travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs.
• Technical Support: Provides assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical, and programming problems related to KUKA Robotics equipment.
• Field Service Reports: Completes Field Service reports prior to leaving the customers site with an accurate description of the problem reported/identified, the solution, and/or a complete list of all parts/options that may have been installed.
• Documentation: Obtains the dated signature of the identified/authorized customer contact and supplies a copy to the customer.
• Customer Relations: Develops technical credibility and rapport with the customer.
• Sales Support: Forwards sales leads to the appropriate account manager.
• Training and Development: Works with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
• Data Backup: Makes a complete backup of all software, programming, or configuration changes made during the customer visit; one copy is provided to the customer upon departure, and a second copy is retained for KUKA Robotics service files.
• Mentorship: Leads by example and provides OJT, coaching, and mentoring of upcoming Field Service Technicians.
• Logistics Support: Assists the Assembly, Spare Parts, Shipping & Receiving teams when required, following specific guidelines and safety requirements to ensure on-time, complete, and accurate deliveries.
• Internal Training: Assists with internal, end-user, and System Partners training if required.
• Sales Promotion: Participates actively in the promotion and sale of parts and services when possible.
• Travel: Frequent travel to customer sites for general business errands is required (both domestic and international; passport required).
• Safety Compliance: Must understand and follow safety regulations as well as identify/report safety concerns observed at KUKA Robotics, customer, and/or integrator sites.
• Quality Systems: Adheres to Quality Systems and participates in continuous improvement.

# Supervisory Responsibilities

• Lead small teams to perform in-house and on-site projects (i.e., Preventive Maintenance, Retrofits of equipment, etc.).

# What You Need to Succeed

## Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret mechanical, electrical, electronic, etc., prints and other related technical documentation.
• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
• PC skills/knowledge (MS Office environment, Internet, email, etc.).
• Valid drivers license and passport required.

## Education and Experience

• Bachelors degree (B.S.E.E./B.S.C/B.S.M.E.) from an accredited four-year college or university, and five years related technical/engineering experience and/or training; or equivalent combination of education and experience.

# Equal Opportunity Employer Statement

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state, or local laws.