Job Title: Field Service Engineer II
Salary Range: $95,000-$110,000
Job Summary: The Field Service Engineer is responsible for providing independent field service engineering activities to Company customers. This entry-level position involves troubleshooting complex products and problems, responding to service calls, providing over-the-phone consultation, scheduling and performing repairs on Company products at customer sites, and conducting preventative maintenance. The Field Service Engineer also establishes and manages a local maintenance service.
Essential Job Functions - Field Service Engineering:
Receive service calls from customers.
Determine customer needs or problems and respond accordingly.
Provide over-the-phone consultation and advice to customers.
Respond to emergency customer situations.
Schedule and perform repairs on Company products at customer sites.
Perform preventative maintenance on Company products.
Establish and manage a local maintenance service.
Qualifications for the Role:
Bachelor's degree in Engineering or related field.
Relevant internship or work experience in a similar role is a plus.
Strong technical and analytical skills.
Excellent problem-solving abilities.
Ability to work independently and in a team.
Effective communication skills for customer interactions.
Willingness to respond to emergency situations and travel as needed.