Position Title: Field Service Engineer / Desktop Support EngineerLocation: Raleigh, NCClearance Requirements: Must be able to pass a 30-year background checkPosition Status: ContractWe are seeking a highly skilled Field Service Engineer / Desktop Support Engineer to provide hands‑on technical support in a dynamic enterprise environment. This role is ideal for professionals with strong experience in desktop support, Windows systems administration, and hardware troubleshooting, who enjoy working onsite while also supporting remote users and field operations. This position involves a mix of onsite support, occasional travel, and limited remote work, supporting mission‑critical infrastructure and end users across multiple locations.Key ResponsibilitiesDeliver Tier 1–2 desktop support for Windows10/11 environments, including troubleshooting, installations, upgrades, and system configurationsAdminister and support Windows Active Directory, including user account management and domain supportProvide support for Microsoft Office 365, ODBC/SQL connections, and enterprise business applicationsTroubleshoot and maintain hardware systems (HP/Dell desktops, laptops) and peripherals including printers, plotters, and scanners (HP, Fujitsu)Perform device imaging, deployment, and lifecycle management for workstations and laptopsConfigure and support network printing environments and driver installationsProvide AV/IT support for conference rooms, including Microsoft Teams, Zoom, projectors, and audio/video systemsAssist with IT equipment relocation, setup, and installation across office locationsSupport enterprise IT projects, including system rollouts, upgrades, and migrationsDocument issues, resolutions, and maintain accurate support recordsRequired Skills / EducationAssociate's degree in computer science, Information Technology, or related field (or equivalent experience)3–5+ years of hands‑on desktop support / field service experienceStrong expertise in Microsoft Windows10/11, Active Directory, and Office365 supportExperience with hardware troubleshooting, repair, and deployment (HP, Dell systems preferred)Knowledge of networking fundamentals, SQL/ODBC connections, and application supportExperience supporting printers, scanners, and peripheral devicesStrong problem‑solving skills with the ability to work independently in a fast‑paced environmentExcellent communication and customer service skillsSeneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.#J-18808-Ljbffr