Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
Role Overview
As a Field Service Engineer, you will provide on-site technical and engineering support for Fluence battery energy storage systems (BESS), ensuring safe, reliable, and high-performing operations. Acting as the technical expert in the field, you will be responsible for commissioning support, preventive and corrective maintenance, troubleshooting hardware and software issues, system upgrades, diagnostics, and repairs.
You will work closely with customers, project teams, and remote technical support centers to identify and resolve complex system issues, optimize system performance, and minimize downtime. Through your technical expertise and commitment to safety, you will play a critical role in delivering exceptional customer service and ensuring the long-term success of our energy storage assets.
This role requires a hands-on professional who thrives in the field, enjoys solving technical challenges, and is passionate about supporting the transition to a more sustainable energy future.
Key Responsibilities
Maintain strong customer relationships through professional communication and support.
Diagnosing and troubleshoot electrical, mechanical and software issues for battery systems both remotely and on-site.
Manage third party contractors.
Provide onsite technical support and training to customers on system operation and safety.
Document service activities, maintenance records, and technical reports accurately.
Ensure compliance with industry safety standards and environmental regulations.
Respond to emergency service requests and resolve issues under time-sensitive conditions.
Ensure compliance with contractual terms, conditions, and service-level agreements
Other duties as assigned
Required Qualifications & Experience
Bachelor's degree in electrical engineering, Mechanical Engineering, or related field (or equivalent technical experience).
3-5 years of proven experience in field service, preferably within battery systems, energy storage, or power electronics.
Strong knowledge of electrical systems, troubleshooting, and diagnostic tools.
Ability to travel frequently to customer sites.
Excellent problem-solving and communication skills.
Ability to travel up to 40% of the time, occasionally on short notice.
Commitment to safety and adherence to compliance standards.
Experience with lithium-ion, lead-acid, or other advanced battery technologies.
Familiarity with renewable energy systems and grid storage solutions.
Knowledge of industry standards (e.g., OSHA, NFPA, IEEE).
Customer-focused mindset with strong interpersonal skills.
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
Equal Opportunity Employer
At Fluence, we believe great teams are built on a collaborative and connected culture. We're proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.
Work Authorization
To join our team, you'll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.