Field Service Engineer

Job Title: Field Service Engineer

Job Description

The Field Service Engineer supports advanced manufacturing systems, software, and services for metalworking customers by providing on-site technical expertise, troubleshooting, and repairs. This role is based in the greater Philadelphia, PA area and requires extensive travel to customer facilities to ensure their equipment operates at peak productivity and reliability.

Responsibilities

• Serve as the primary customer support contact at client sites, diagnosing issues and executing repairs and troubleshooting on manufacturing equipment and control systems.
• Maintain a high level of customer service by building strong internal and external relationships with customers, vendors, and colleagues to foster a collaborative, teamwork-driven environment.
• Work closely with Technical Support, Installation, Software, Sales, and Training teams to coordinate service activities and ensure seamless customer support.
• Provide on-site and in-house customer service, and occasionally deliver remote support when needed.
• Travel locally and out-of-state to customer sites to perform field service, equipment support, and technical assistance.
• Support pre-sales technical activities by assisting the sales team and customers with technical questions and demonstrations related to equipment and control systems.
• Take responsibility for maintaining up-to-date technical, interpersonal, and communication skills through continuous learning and professional development.
• Troubleshoot and resolve issues with PLCs, including configuration, diagnostics, and repair.
• Attend and actively participate in sales, service, company, and customer meetings to share technical insights and stay informed on product and service updates.

Essential Skills

• At least 4 years of experience working in the field troubleshooting PLCs and related equipment.
• Hands-on experience with PLC platforms such as Beckhoff, Allen-Bradley, or Siemens.
• Strong technical background and practical knowledge in electronics, mechanical systems, pneumatics, and/or hydraulics.
• Ability and willingness to travel up to 100% of the time to customer sites.
• Strong knowledge of CNC systems and their operation within manufacturing environments.
• Demonstrated mechanical aptitude and comfort working with complex industrial machinery.
• Proven ability to deliver high-quality customer service and communicate effectively with technical and non-technical stakeholders.

Additional Skills & Qualifications

• Experience supporting metalworking manufacturing equipment and high-end industrial systems.
• experience in field service engineering or similar customer-facing technical roles.
• Ability to collaborate effectively with cross-functional teams including Technical Support, Installation, Software, Sales, and Training.
• Strong interpersonal skills to build and maintain long-term customer and vendor relationships.
• Commitment to ongoing professional development to stay current with evolving technologies and service practices.
• Comfort with frequent travel and adapting to different customer environments and requirements.

Work Environment

This role is a 100% travel position focused on servicing and supporting customers at their facilities, primarily within the Philadelphia, PA area and occasionally in other regions as needed. The Field Service Engineer works in industrial and manufacturing environments, interacting directly with CNC machinery, PLC-based control systems, and associated electronic, mechanical, pneumatic, and hydraulic equipment. Work is performed at customer sites during regular business hours, with the expectation of being home most weekends, though some weekend travel may occasionally be required. The position involves hands-on technical work around active production equipment, requiring adherence to standard industrial safety practices and appropriate work attire suitable for manufacturing and field service settings.

Job Type & Location

This is a Contract to Hire position based out of Philadelphia, PA.

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.