Field Service Engineer

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Responsibilities:<\/span><\/b>
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• Perform commissioning activities, including design reviews, preparation of test procedures and reports, and on -site testing of UPS systems and related equipment.<\/span>
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• Conduct preventive maintenance, emergency response, equipment start -up, and field modifications when not involved in commissioning projects.<\/span>
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• Collaborate with technical support teams to troubleshoot and resolve equipment maintenance or operation issues.<\/span>
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• Participate in the development of Methods of Procedures (MOPs) to ensure efficient and standardized processes.<\/span>
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• Consult with supervisors on unusual problems and developments, seeking guidance and support when needed.<\/span>
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• Work from a home -based location, coordinating activities with the team and maintaining effective communication.<\/span>
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• Provide exceptional customer service and maintain high -quality interactions with clients.<\/span>
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• Prepare detailed Field Service Reports promptly and accurately.<\/span>
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• Utilize hand tools and test equipment proficiently to perform maintenance and repair tasks.<\/span>
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• Offer proactive recommendations to clients to enhance system performance and reliability.<\/span>
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• Be available for on -call duty and work flexible hours, including nights and weekends, as required by project demands.<\/span>
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• Travel within the regional coverage area is expected, and national travel may be necessary for emergency response situations.<\/span>
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  Qualifications:<\/span>
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  • Preferably 3 -5+ years of experience in UPS field service with the ability to troubleshoot down to the component level on various equipment such as UPS, batteries, PDU’s, STS, etc.<\/span>
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  • Strong knowledge of UPS equipment manufacturer specifications and general computer hardware and software applications.<\/span>
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  • Excellent verbal and written communication skills and exceptional customer relations abilities.<\/span>
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  • Resourceful, independent, and able to work with initiative to complete tasks effectively.<\/span>
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  • Ability to handle physical requirements of the job, including repeated bending and lifting of up to 100lbs during certain procedures.<\/span>
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  • Familiarity with third -party UPS systems (Emerson/Liebert/Vertiv, APC/MGE/Schneider, Eaton/Powerware/PDI) is advantageous.<\/span>
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  • Technical degree from a reputable institution (DeVry, Lincoln Tech) is a plus.<\/span>
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  • Prior experience in the military or as a military veteran with electrical/mechanical expertise is highly valued (Navy nukes: EMN, ETN, MMNs, SeaBees, Army: Power Generation, Air Force: Power Production, Generator Techs, Maritime, Coast Guard, etc.).<\/span>
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  • Possession of a clean driving record.<\/span>
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  • Willingness to travel regionally and nationally for emergency situations.<\/span>
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