ll of us at EFI are relentlessly focused on the growth and success of the print business. That's why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers' business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency - job after job, year after year. We're obsessed with our customers' success. And we believe we have the right people, technology, and experience to help businesses achieve their goals.
We are looking for a Field Service Engineer to join our team as a telecommuter in the Los Angeles, CA region. This position is responsible for working at customer sites to provide on-site setup and installation of all EFI industrial inkjet printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer's facility.
What you will do:
Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical, or pneumatic problems as directed by the Field Service Manager and/or EFI| Inkjet customer support team. Includes uncrating the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup, and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards.
Initial and ongoing formal customer operator and printer maintenance training. This includes coordination training with Inkjet customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to EFI| Inkjet customers regarding the need for additional training.
Provide detailed technical feedback via an EFI Inkjet Case Management System (CMS) during and after each customer visit, following EFI Inkjet guidelines.
Demanding schedule, including travel up to 75% of the workweek and occasional weekend work to meet customer needs.
This role might be a good fit if you have:
Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
Minimum two years in field engineering positions servicing complex electro-mechanical devices and high-demand customer locations
Demonstrated customer management skills, strong commitment to customer satisfaction
Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)
Demonstrated ability to troubleshoot electrical and mechanical problems to the component level
Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications)
Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems and basic networking protocols
Working knowledge of materials and chemicals used in the printing industry highly desirable
In-depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses and printing applications
Knowledge of high and low voltage wiring, capability of identifying and qualifying single-phase as well as three-phase power requirements
Ability to demonstrate strong mechanical aptitude, including using critical alignment tool,s holding tolerances of .001
Frequently lifting objects up to 70lb.
Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components.
The total compensation for this position ranges from our lowest geographical market up to our highest geographical market within the United States.
$80,000-$95,000 USD annually
The successful candidates total compensation will fall within the pay range listed above and is determined based on job-related factors, including, but not limited to, skills, experience, qualifications, work location, and market conditions. Compensation is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. The compensation range for this job is a general guideline only and not a guarantee of compensation or salary.
EFI is an "Affirmative Action/EEO/Protected Veteran/Disabled Employer"
#LI-EH1