Field Service Engineer

Heidelberg Engineering

Los Angeles, California

JOB DETAILS
SKILLS
Customer Support/Service, Healthcare, Identify Issues, Medical Diagnosis, Medical Imaging, On Site Support, Preventative Maintenance, Problem Solving Skills, Sales, Technical Support, Telephone Technology, Training Program
LOCATION
Los Angeles, California
POSTED
30+ days ago

JOB TITLE: Field Service Engineer – Los Angeles or Anaheim, CA

JOB SUMMARY: Heidelberg Engineering, Inc. develops, manufactures, sells and services high end laser diagnostic imaging systems for eye healthcare. The company is looking for a Technical Field Service Engineer to perform advanced and expert level field service repairs in a diagnostic medical technology environment. This is a developing position which includes working closely with technical and field support management to implement technical training programs in the field to bring advanced repair procedures to the current field service team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide high priority site visits to diagnose, troubleshoot and repair system problems, perform preventative maintenance procedures and technical upgrades on Heidelberg Engineering instruments and software.
  • Provide telephone and remote technical support to resolve equipment related problems.
  • Accurately report failure and repair data through company systems and to appropriate personnel.
  • Maintain clinical and technical knowledge to stay current with technology and product applications.
  • Follow up on customer concerns and bring issues to resolution.
 

About the Company

H

Heidelberg Engineering

Heidelberg Engineering is a high tech medical device company which designs, manufactures, and distributes diagnostic instruments for eye care professionals. The company’s products are used around the world by ophthalmologists and optometrists to scan patients’ eyes for signs of disease and to assist in the management of patients found to have disease. Early recognition of disease helps to delay and prevent the most common causes of blindness.

Typical diseases which can be recognized and tracked with our technology include glaucoma, age-related macular degeneration, diabetic retinopathy and macular edema associated with cataract surgery. The company’s core technologies include confocal microscopy, scanning lasers and optics, optical coherence tomography and software image analysis.

Heidelberg Engineering is a privately held company, headquartered in Heidelberg, Germany. The company distributes its products through a network of wholly owned subsidiaries and distribution partners in most countries of the world.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Medical Devices and Supplies
FOUNDED
1990
WEBSITE
https://www.heidelbergengineering.com/