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Field Service Engineer, LCMS

LMSI, LLC dba Lighthouse Lab Services

Carrollton, TX

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accidental Death and Dismemberment (AD&D), Administrative Skills, Analysis Skills, Automation, Calibration, Clinical Laboratory, Communication Skills, Consulting, Customer Satisfaction, Dental Insurance, Driver's License, Equal Employment Opportunity (EEO), Expense Reports, Genetics, Identify Issues, Immunoassays, Instrumentation, Inventory Management, Laboratory, Laboratory Analysis, Laboratory Management, Laboratory Testing, Learning Content Management Systems (LCMS), Maintenance Services, Mentoring, On Site Support, Preventative Maintenance, Problem Solving Skills, Service Delivery, State Laws and Regulations, Team Player, Travel Planning, Vision Plan, Willing to Travel
LOCATION
Carrollton, TX
POSTED
30+ days ago
Field Service Engineer, LCMS
Location: 70% travel - East Coast, Midwest, Texas
Compensation: $42-48/hour + benefits

Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.

Position Overview
We are seeking a Field Service Engineer, LCMS with over 5+ years of specialized expertise in Shimadzu repair experience and Sciex repair experience. 

Key Responsibilities
  • Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation.
  • Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
  • Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
  • Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence.
  • Coordinate and provide offsite and onsite installations of equipment.
  • Document service calls accurately in the CRM system
  • Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
  • Coordinate with and advise on vendors providing services for instrumentation.
  • Maintain appropriate inventory of parts and tools to support efficient service delivery.
  • Leading the tracking and completion of projects as directed.
  • Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
  • This position will require overnight travel with travel up to 70% of the time and requires a valid driver's license.
Education
Associate or Bachelor’s degree in medical laboratory sciences, Engineering, Medical Technology, Clinical Laboratory Science, or related technical discipline.

Experience
Minimum of 5 years in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs.  This experience must include advanced knowledge Shimadzu repair experience and Sciex repair experience.  Excellent analytical, problem-solving, and communication skills are required.  Experience with biological sample preparation is preferred but not required.

Compensation and Benefits
  • Hourly rate: $40-44/hour
  • Medical, Vision, and Dental insurance
  • 15 days Paid Time Off to start (vacation and sick days)
  • 10 Paid Holidays
  • 401(k) retirement plan with up to 4% Company match
  • Company-paid Life + AD&D, Short- and Long-Term Disability
  • Paid Volunteer Time Off
  • Partially Paid Medical Leave / Paid Parental Leave
It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact hrsupport@lighthouselabservices.com for assistance.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com
 

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About the Company

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LMSI, LLC dba Lighthouse Lab Services