Field Service Engineer I (Asset Management)

Thermo Fisher Scientific

West Greenwich, Rhode Island

JOB DETAILS
SKILLS
Analysis Skills, Asset Management, Biomedicine, Cancer, Centrifuge, Cleanroom, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Desktop PC, Driver's License, Electrical Engineering, Electronics, English Language, Food Safety, GMP (Good Manufacturing Practices), High Voltage (HV), Identify Issues, Leading Edge Technology, Lift/Move 40 Pounds, Lift/Move 50 Pounds, Microsoft Office, Microsoft Windows Operating System, On Site Support, Organizational Skills, Problem Solving Skills, Safety Standards, Schematics, Scientific Research, Service Delivery, Team Player, Technical Delivery, Technical Writing, Time Management
LOCATION
West Greenwich, Rhode Island
POSTED
30+ days ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

What you’ll do

As a Field Service Engineer, you’ll play a vital role in supporting scientists and researchers by ensuring our advanced instruments perform at their best. You’ll be the face of Thermo Fisher Scientific—delivering exceptional technical service while building trusted relationships with customers who are driving innovation.

In this role, you will:

  • Install, maintain, and repair a wide range of lab (desktop) instruments (e.g., centrifuges, incubators, microscopes, etc.)
  • Diagnose and resolve complex technical issues with precision and efficiency
  • Provide on-site and remote support to ensure optimal system performance
  • Build strong customer partnerships through professional, responsive service
  • Contribute to customer success by minimizing downtime and enabling breakthrough discoveries

What you bring

We’re looking for someone who is curious, hands-on, and motivated to solve complex problems while delivering a great customer experience.

Minimum qualifications:

  • Bachelor’s degree (no prior experience required)
  • Strong mechanical and electronics aptitude with the ability to troubleshoot at the component level
  • Valid driver’s license
  • Ability to lift up to 50 lbs and stand for extended periods
  • Willingness to work flexible hours and respond to urgent service needs
  • Ability to obtain credentials required to access customer facilities

Preferred qualifications:

  • Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
  • Experience installing, maintaining, or repairing analytical or laboratory instruments
  • Familiarity with ultra-high vacuum systems and high-voltage equipment
  • Proficiency with Windows OS, MS Office, and service management tools
  • Ability to read and interpret schematics, diagrams, and technical documentation

Key skills and attributes:

  • Strong problem-solving and analytical thinking
  • Excellent communication and customer service skills
  • Organized with strong time management abilities
  • Collaborative mindset with the ability to work independently
  • Fluency in English (additional languages are a plus)

Why join us?

  • Be part of a mission-driven organization making real-world impact
  • Work with cutting-edge technology at the forefront of science
  • Grow your career through continuous learning and development opportunities
  • Collaborate with a diverse, global team of experts

About the Company

T

Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.

All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.

If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.

COMPANY SIZE
10,000 employees or more
INDUSTRY
All
WEBSITE
https://corporate.thermofisher.com/en/home.html