Field Service Engineer – Founding Team

ARES Scientific

CENTENNIAL, CO

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JOB DETAILS

SALARY

$4,000–$8,000

SKILLS

Assembly Equipment, Automation, Automation Systems, Biomedical Engineering, Biomedical Research, Clinical Facilities, Clinical Research, Commissioning, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Dental Insurance, Electrical Engineering, Equipment Maintenance/Repair, Health Insurance, Hospital, Human Health, Identify Issues, Installation Guide, Laboratory, Laboratory Automation, Laboratory Equipment, Laboratory Management, Logistics, Maintenance Services, Mechanical Assembly, Mechanical Engineering, Medical Equipment, Medical Research, Multiplatform/Cross-Platform, On Site Support, Pathology, Performance Management, Problem Solving Skills, Procedure Development, Process Improvement, Product/Service Launch, Project/Program Coordination, Project/Program Management, Safety Standards, Sales, Site Evaluation, Sterilization, System Operations, System Start-Up, Systems Administration/Management, Technical Drawing, Technical Leadership, Technical/Engineering Design, Willing to Travel

LOCATION

CENTENNIAL, CO

POSTED

30+ days ago

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing

Field Service Engineer – Founding Team

ARES Scientific| Accelerating medical breakthroughs with innovative solutions

Some engineers design systems.
Others install and maintain them.

This role does both while helping build an entire service organization from the ground up.

At ARES Scientific, we partner with leading hospitals, universities, and research institutions to design and deploy the laboratory infrastructure that powers modern science. From high-performance cold storage systems and laboratory washers to pathology equipment and automation platforms, we help create the environments where discovery happens.

Every installation we complete supports scientists and clinicians working on the next generation of medical breakthroughs.

As ARES continues to grow, we are launching a Field Service Department to support the sophisticated systems we install across research and clinical environments.

We’re looking for a Field Service Engineer who enjoys solving technical problems in the real world — someone who thrives in the field, works well with their hands, and wants to help build the standards and systems of a new service organization.

This is not a ticket-driven service role. This is a builder role.

The Team You’ll Join

While ARES Scientific is launching a new Field Service Department, you won’t be starting from scratch.

You’ll work alongside a senior Service Technician who has been with the organization for over 15 years as well as a Director of CX who has been leading technical installations for the same amount of time, bringing deep experience with laboratory environments, equipment logistics, and customer relationships.

Together, you’ll combine institutional knowledge with new engineering capabilities to help build a modern service organization that supports leading research and clinical facilities around the world.

What You’ll Do

Lead Equipment Installations

Lead installations of Optimice systems and laboratory infrastructure
Perform mechanical assembly, system alignment, and installation verification
Coordinate installation logistics with customer facilities teams
Conduct system commissioning and client walkthroughs

Technical Site Assessments

Perform site evaluations and layout verification
Review facility drawings and installation plans
Coordinate with contractors, facilities teams, and project managers

Client Training & Support

Provide post-installation training and operational walkthroughs
Support clients during equipment startup and integration
Ensure installations meet ARES quality and safety standards

Help Build the Service Organization

Contribute to developing ARES Scientific’s service capabilities
Help establish service standards, documentation, and installation protocols
Support expansion into servicing:
- Mopec pathology equipment
- Steelco washers and sterilization equipment
- Visron automation systems

Field Operations

Travel to customer sites for installations and service visits
Maintain installation tools and service equipment
Document installations and provide technical feedback to internal teams

Qualifications

Required

Bachelor’s degree in Mechanical Engineering, Biomedical Engineering, Electrical Engineering, or a related technical field (or equivalent experience)
3+ years of experience in field service, equipment installation, or technical engineering roles
Strong mechanical aptitude and hands-on technical skills
Ability to read technical drawings, layouts, and installation plans
Strong problem-solving and troubleshooting ability
Excellent communication and client-facing skills

Preferred Experience

Experience working with:

Laboratory or medical equipment installations
Sterilization equipment or washers
Laboratory automation systems
Pathology equipment
Biomedical or research environments
Hospital or university laboratory facilities

Travel Requirements

Travel required for installations and service work
Estimated 30–60% travel, depending on project load

What Makes This Role Unique

Help build ARES Scientific’s service organization from the ground up
Work directly with top hospitals, universities, and research institutions
Install advanced laboratory and medical equipment
Combine hands-on engineering with real-world problem solving
Opportunity to grow into Senior Field Service Engineer, Regional Service Lead, or Service Manager

About ARES Scientific

ARES Scientific provides innovative laboratory infrastructure solutions that support cutting-edge medical research and clinical work. Our systems are used by leading institutions around the world to improve laboratory performance, reliability, and efficiency.

By helping laboratories operate at their best, we play a small but important role in accelerating the scientific discoveries that improve human health.

If you’re energized by solving real-world engineering challenges and helping build something meaningful, we’d love to hear from you.

The First 12 Months in This Role

First 90 Days

Learn ARES Scientific’s equipment portfolio and installation procedures
Support installations and begin participating in field deployments
Work closely with the senior service technician to understand operational workflows
Assist with site assessments and installation preparation

Months 3–6

Begin leading Optimice rack installations
Conduct client walkthroughs and operational training
Support installation planning and project coordination
Help improve installation procedures and documentation

Months 6–12

Become a primary technical lead for installations
Help expand ARES service capabilities across additional equipment platforms
Contribute to building the foundation of ARES Scientific’s service department

By the end of your first year, you will have helped establish the operational foundation of a growing service organization supporting laboratories around the world.

A Day in the Life

No two days look exactly the same, but a typical week might include:

Monday — Installation Planning

Review project layouts and site drawings for an upcoming laboratory installation
Coordinate logistics with the customer’s facilities team
Prepare installation tools, equipment, and materials

Tuesday–Wednesday — On-Site Installation

Travel to a hospital or research facility
Lead the installation of an Optimice storage system or laboratory infrastructure
Perform mechanical assembly, alignment, and system verification
Work directly with lab managers, facilities teams, and contractors

Thursday — Commissioning & Client Training

Complete system checks and commissioning
Conduct a client walkthrough and operational training
Ensure the system is fully operational and ready for laboratory use

Friday — Service Development

Document installation insights and improvements
Help refine ARES installation procedures and service protocols
Coordinate upcoming installations and future service opportunities

Some weeks will involve travel to new research facilities all over the world, problem-solving unexpected challenges in the field, or learning new equipment platforms. Other weeks may focus on planning, training, and improving service processes as ARES Scientific’s service department continues to grow.

Compensation
· Base Salary - $80k - $120k
· Annual Performance Bonus – 5 – 10% of salary
o Service revenue growth
o Customer satisfaction
o Installation efficiency
· Travel Compensation
o Hotels – Marriott properties paid by the company. Points held by the employee.
o Flights – Company paid. Points held by the employee.
o Mileage – IRS Rate (~0.67 mile)
· Tools and Equipment Package
o $4k - $8k budget
· Sales Finder’s Fee – Variable
o Finder’s Fee for sales assistance on site.
· Health Insurance
o HSA insurance plan. 70% covered by employer for employee portion. 50% paid for spouse and dependent
· Retirement
o Safe Harbor 401k match offered
· Disability
o Short and long-term paid by the company
· Retention Bonus
o Founding Service team members receive a $10k retention bonus after 3-years.

Flexible work from home options available.

Field Service Engineer – Founding Team

ARES Scientific

CENTENNIAL, CO

About the Company

ARES Scientific

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