The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.This position reports to the Area Service Manager and is part of the Hardware Solutions team, fully Remote (based North Carolina) to cover the Raleigh-Durham area and surrounding areas of North Carolina.What you'll do:Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.Who you are:Education: Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field. Equivalent military training OR Associate's degree with 2+ years work experience.Travel, Motor Vehicle Record & Physical/Environment Requirements:Ability to travel – 35% travel, overnight, within territory or locations.Must have a valid driver's license with an acceptable driving record.Ability to lift, move or carry equipment up to 50lb, any other physical requirements.It would be a plus if you also possess previous experience in:Technical: Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 35% of the time and at a moment's notice.The annual salary range $65,000.00 - $70,000.00. This range may be modified in the future.This job is also eligible for bonus/incentive pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.The U.S. EEO posters are available here ( comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or applyassistance@danaher.com.J-18808-Ljbffr