Field Service Engineer – Great Lakes Territory Sartorius has a field-based role for a Field Service Engineer covering the Great Lakes Territory. The ideal candidate will reside in either Chicago, IL, or Southern Wisconsin. In this role, you will be responsible for delivering the desired customer service experience, driving service success that improves customer satisfaction, maximizes customer retention and increases profitability.Territory Great Lakes Territory – Chicago, IL, and Southern Wisconsin.What you will accomplish together with us Provide service and customer support during field visits or dispatchesTie workflow to scheduleManage all on site installation, repair, maintenance, and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsDocument processesOperate vehicle in a safely manner and use field automation systemsFollow all company's field procedures and protocolsCooperate with technical team and share information across the organizationComprehend customer requirements and make appropriate recommendations/briefingsBuild positive relationships with customersWhat will convince us Associate's degree or High School Degree/GED with Technical certification2+ years proven field service experience including experience with the calibration of balances and moisture analyzersAbility to troubleshoot, test, repair, and service technical equipmentAbility to work flexible shifts and to adapt to changing work schedulesFamiliarity with mobile tools and applicationsIdentification with our core values: Sustainability, Openness, EnjoymentWhat We Offer Personal and Professional Development: Mentoring, leadership programs, internal seminar offeringsWorklife Balance: Paid vacation, sick time, corporate holidays, community service day; flexible work schedulesMaking an Impact Right from the Start: Comprehensive onboarding, including a virtual online platformWelcoming Culture: Mutual support, team spirit, international collaboration; communities on numerous topics such as 'Coaching', 'Agile Working' and a 'Businesswomen's Network'Health & Well Being: Wide selection of health and well-being support: medical plans, dental, vision, EAP, and other wellness programsIntelligent Working Environment: Working in smart buildings with the latest technology and equipmentRetirement Savings Plan: 401(k) with generous company matchFlexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter AccountCompany Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health AdvocateAdditional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance ServiceEqual Employment Opportunity Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or status in any other protected group of class.#J-18808-Ljbffr