Field Service Engineer

Location: Burlington, MA Job Code: 299707 Posted: Aug 12, 2025 Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Field Service Engineer for our client in the Manufacturing Technologies domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Permanent position, and the client is looking for someone to start immediately.

Duration: Full-time

Location: Burlington, MA (Onsite)

Salary: $105,000/Annually

Role: Field Service Engineer

Primary Skills: Engineering

Role Description: The Field Service Engineer must have 4+ years of experience.

Expectations:

• Willing to travel regionally and occasionally throughout North America.
• Provide troubleshooting support over the phone for customers and third party service providers.
• Maintain meticulous records of field service issues and enter them into the service database.
• Provide after-hours technical support via company cell phone, on a rotating basis, to the global customer base.
• Administer the RMA process and report to customers on status
• Prepare and maintain technical documentation library.
• Actively provide design input and customer feedback to the quality, manufacturing and design teams.

Minimum Qualifications:

• Trade School Certification in HVAC/R Field and/or Electronic Technology.
• EPA Universal Certificate
• 5+ years of field service experience
• 3+ years of working with project teams, contractors and interfacing with customers
• Strong mechanical aptitude and understanding of electro-mechanical systems and Cooling Distribution Units (CDU)
• Ability to understand customer specifications and applications to drive customer solutions
• Must have strong hands-on mechanical and electrical skills and demonstrated ability to trouble shoot failure in equipment an sub-systems.
• Must be self-motivated, a team player capable of multi-tasking
• Must have experience with Liquid Cooling technologies
• Knowledge of PLC function & interfacing (RS485, ethernet. etc.)

Preferred Qualifications:

• Bachelor's degree in engineering or technical field

Education: Bachelor's degree in Engineering

Experience: Minimum 4+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Monika Soun

Recruiter Phone: 617-848-2376

Benefits:

This is a direct hire position, and the hired applicant will receive our client's benefits package.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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