We made history and now we work to transform the future for our customers, our communities and our families. You''ll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
In this position...
As a Field Service Engineer, youll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where youll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.
You''ll have...
Even better, you may have...
Bachelors degree in automotive-related field, such as (but not limited to):
Automotive Technology
Automotive Technology Management
Field Service Operations
Advanced Vehicle Systems
Automotive Engineering
Automotive Engineering Technology
Automotive Service Technology
Automotive Industry Management
Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel.
Automotive Service Excellence (ASE) certifications in one or more of the following:
A, C, E, G, H, L, T, X series
5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.
Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
Strong professionalism and customer-facing skills, including:
Service and customer interface experience
Comfort working with dealership leadership, customers, and cross-functional Ford teams
If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day.
You may not check every box, or your experience may look a little different from what we''ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builderor all of the above? No matter what you choose, we offer a work life that works for you, including:
This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate''s skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
#LI-Hybrid
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What Youll Do
Youll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:
Visit assigned dealerships on a regular (approximately 30-day) cadence.
Meet with the General Manager and Dealer Principal to review:
Overall health of the service department
Repeat repair trends
Fixed Right the First Time and Repeat Repair performance
Warranty compliance
Technical Training Competencies
Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.
Consultative & Process Improvement Initiatives
Beyond repair support, youll play a key consultative role with dealership leadership:
Technician Training & Development
Help dealerships create and maintain technician training plans that match skill levels and growth goals.
Ensure technicians understand their development path and that management actively supports it.
Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence.
Root Cause & Process Analysis
Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles.
Identify dealership process gaps that may have contributed to repair challenges.
Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results.
Warranty & Service Process Optimization
Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures.
Help dealerships drive better outcomes in quality, cost, and customer satisfaction.
Tools, Equipment & Technician Programs
Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.
Promote Fords technician entry, recognition, and retention programs.
Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent.
What Youll Do
Youll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:
Visit assigned dealerships on a regular (approximately 30-day) cadence.
Meet with the General Manager and Dealer Principal to review:
Overall health of the service department
Repeat repair trends
Fixed Right the First Time and Repeat Repair performance
Warranty compliance
Technical Training Competencies
Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.
Consultative & Process Improvement Initiatives
Beyond repair support, youll play a key consultative role with dealership leadership:
Technician Training & Development
Help dealerships create and maintain technician training plans that match skill levels and growth goals.
Ensure technicians understand their development path and that management actively supports it.
Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence.
Root Cause & Process Analysis
Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles.
Identify dealership process gaps that may have contributed to repair challenges.
Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results.
Warranty & Service Process Optimization
Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures.
Help dealerships drive better outcomes in quality, cost, and customer satisfaction.
Tools, Equipment & Technician Programs
Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.
Promote Fords technician entry, recognition, and retention programs.
Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent.