The group youll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance productivity safety and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact youll make
As a Field Service Engineer at Lam you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting it ensures the operational excellence of our complex semiconductor equipment. Youre on the front lines understanding customer needs and collaborating with various teams to deliver solutions.
In this role you will directly contribute to ___.
What youll do
Provide quality on-site repair maintenance service and complete installationrelocation start-up services of Lams complex electro-mechanical and electronic systems at customer sites.
Analyze troubleshoot conduct diagnostics isolate issues and solve problems across a broad range of Lam products to the component level to minimize downtime system interruptions and equipment malfunctions.
Keep up to date on semiconductor capital equipment and Lam products through learning training and certification.
Perform field modifications and updates maintaining records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert representing Lam to our valued customers delivering exceptional customer satisfaction.
Partner directly with customer at a management and engineer levels run customer meetings measure customer trust and lead improvement programs.
Transparently discuss opportunities and challenges with customer to increase trust.
Provide technical instruction leadership and mentoring for more junior engineers.
Coach and delegate to more junior employees to ensure project completion on time.
Who were looking for
Minimum Qualifications
Bachelors degree in Electronics Engineering or related field and 8 years of experience or Masters degree with 6 years or equivalent work experience.
Previous experience in installation maintenance repair or troubleshooting of semiconductor capital equipment.
Proficiency in interpreting electrical and mechanical schematics diagrams and operation manuals.
Able to work in a clean room environment while wearing personal protective safety equipment or cleanroom suit.
Frequently position oneself e.g. bend stoop reach walk sit twist squat kneel climb stand to perform job tasks for extended periods.
Able to travel frequently domestically and internationally based on customer needs flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
Preferred qualifications
Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
Communication skills both written and verbal in English.
Solid analytical problem solving and decision-making skills.
Our commitment
We believe it is important for every person to feel valued included and empowered to achieve their full potential. By bringing unique individuals and viewpoints together we achieve extraordinary results.
Lam Research Lam or the Company is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies practices and procedures on the basis of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex including pregnancy childbirth and related medical conditions gender gender identity gender expression age sexual orientation or military and veteran status or any other category protected by applicable federal state or local laws. It is the Companys intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex youll work 3 days per week on-site at a Lam or customersupplier location with the opportunity to work remotely for the balance of the week. 'Virtual Flex youll work 1-2 days per week on-site at a Lam or customersupplier location and remotely the rest of the time.
Our Perks and Benefits
At Lam our people make amazing things possible. Thats why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
From smartphones and tablets to wearables and automobiles, it’s hard to go more than a few hours without using a semiconductor-enabled device. The semiconductor industry touches nearly every person on the planet, and chipmakers continue to advance the technology that powers it all.
As a trusted partner to the world’s leading semiconductor companies, we welcome challenges and we deliver. That’s why, today, nearly every advanced chip is built with Lam technology.
Our innovative wafer fabrication equipment and services allow chipmakers to build smaller and better performing devices. We combine superior systems engineering, technology leadership, and a strong values-based culture, with an unwavering commitment to our customers.