Field Service Coordinator

Field Service Coordinator

$20.00 - $22.00/hour | Full-Time | Monday-Friday (8:00 AM - 5:00 PM)

Jay's Heating, Air & Plumbing

Jay's Heating, Air & Plumbing has been a trusted, family-owned home services company since 2005. We've built our reputation on delivering reliable service, strong customer relationships, and a team-first culture-and we're continuing to grow.

We're looking for a Scheduling Coordinator who thrives in a fast-paced environment, enjoys helping people, and can keep operations running smoothly behind the scenes.

Why Join Jay's?

• Stability: Established, growing company with a strong local reputation
• Team Environment: Supportive, positive, and highly collaborative culture
• Growth Opportunities: Ongoing training and advancement potential
• Community-Focused: Actively involved in supporting local causes
• Proven Excellence: Thousands of 5-star reviews across multiple platforms

Compensation & Benefits

• $20.00 - $22.00/hour (based on experience)
• Company-paid medical and life insurance (employee)
• Dental & vision coverage (employee + family options)
• 401(k) with company match
• Paid time off + paid holidays
• Professional development and career growth opportunities

What You'll Do

• Manage and optimize daily schedules for service technicians
• Dispatch technicians and adjust schedules in real-time as jobs progress
• Coordinate return visits and follow-ups with customers
• Maintain accurate customer records and job details
• Communicate clearly with customers regarding scheduling and timelines
• Support technicians with parts coordination, job updates, and basic quoting
• Assist with ordering parts, tracking POs, and staging materials
• Collaborate with internal teams to ensure smooth daily operations

What We're Looking For

• 3+ years of experience in scheduling, dispatching, customer service, or similar role
• Strong communication skills and a customer-first mindset
• Highly organized with the ability to multitask and prioritize
• Problem-solver who can adapt quickly in a fast-paced environment
• Comfortable with Microsoft Office and web-based systems
• Experience with scheduling/dispatch software is a plus
• Basic geographic knowledge or ability to efficiently route schedules

Who Succeeds in This Role

Someone who is:

• Calm under pressure
• Detail-oriented and proactive
• A strong communicator who keeps everyone informed
• Motivated to improve processes and team efficiency