Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Forklift, Identify Issues, Leadership, Microsoft Office, On Site Support, Operational Support, Operations, Operations Management, Organizational Skills, Partner Sales, Performance Management, Performance Metrics, Preventative Maintenance, Profit & Loss, Safety Process, Safety/Work Safety, Sales Operations, Team Lead/Manager
We are seeking an experienced Field Service Advisor to lead and support a team of field technicians servicing industrial battery systems on forklifts, chargers, and energy solutions equipment. This role is responsible for managing daily service operations, supporting technicians in the field, driving customer satisfaction, and improving team performance.
What you will be doing:
- Lead and manage a team of field service technicians
- Coordinate service calls, preventative maintenance, battery replacements, and emergency repairs
- Support technicians with troubleshooting motive power batteries, chargers, and DC power systems
- Communicate with customers regarding repairs, timelines, and service recommendations
- Monitor technician productivity, response times, and service KPIs
- Review work orders, repair estimates, and completed jobs for accuracy and profitability
- Utilize HubSpot (CRM) and Microsoft Office to manage service operations and reporting
- Partner with sales, operations, and parts teams to support customer needs
- Ensure all technicians follow safety procedures and company standards
What you will need:
- High School Diploma or equivalent required
- Previous field service leadership experience preferred
- Experience with motive power, industrial batteries, chargers, or energy solutions strongly preferred
- Working knowledge of forklift batteries, battery charging systems, or related industrial equipment preferred
- Strong leadership, communication, customer service, and organizational skills
- Proficient with Microsoft Office and CRM systems such as HubSpot
Powered by JazzHR