AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Sales (AGS) team interacts with leading companies and believes that world-class support is critical to customer success.
The NAMER Global Sales Strategy & Operations team is seeking a driven, experienced, and strategically minded Sales Operations Lead for the US Specialist organization. Area Specialists engage directly with assigned customers in partnership with Field Sales teams to provide subject matter expertise critical to advancing and launching opportunities. Area Specialists are part of the Account Teams for account planning, opportunity identification and pursuit (including RFP/RFIs, architecture development), closing deals, and shepherding wins to post-sales teams. Acting as the front-line touch point for Specialist customer engagement, Area Specialists provide data and anecdotes on what is working and what is not back into Worldwide and Service teams.
The FSO Lead for the US Specialist Org will serve as the strategic operations owner and COO-equivalent for the Specialist organization, functioning as a critical business partner to sales leadership. This is a forward-looking, tech-enabled operations leadership position - one that goes beyond traditional quota management and represents a strategic investment in operational leadership, ensuring the organization executes with rigor, scales effectively, and maximizes revenue potential across its domains. The ideal candidate will drive cross-divisional operational excellence, leverage AI-powered tools and automation to accelerate business cadences and surface insights faster, serve as the critical conduit between field and worldwide teams to ensure alignment and execution consistency, and enable sales leaders to focus on customer engagement and revenue generation.
This candidate will own the rhythm of the business, including Annual Planning Cycles, Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics. They will drive pipeline growth strategies, inspect and resolve stalled opportunities, and establish standardized reporting and insights that enable data-driven decision-making at scale. This role will also lead the strategic definition of key sales support systems and processes - including the identification and adoption of GenAI capabilities - to meet the growth trajectory of the business and achieve revenue and market development objectives. The ideal candidate brings strong business and financial acumen, broad technical skills, sales and marketing expertise, a deep analytic background, and a genuine curiosity about how emerging AI tools can transform the way operations teams work.
This position works with multiple stakeholders supporting the extended Enterprise Sales organization, including Business Development, Marketing, Professional Services, and the Partner team. The candidate must communicate effectively across technical and non-technical business units and across geographies as necessary.
The candidate will play a key role in defining processes for end-to-end execution of territory planning and account alignment, sales compensation management, headcount planning, and revenue and goals planning. A successful candidate demonstrates a proven work ethic that drives results, is willing to "roll up their sleeves" in a hands-on, matrixed environment, and actively embraces AI and automation as tools to work smarter and move faster.
Key job responsibilities
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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.