Auditing, Compensation and Benefits, Continuous Improvement, Custodial Services, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Franchise Management, Microsoft Office, Operational Support, Organizational Skills, Performance Management, Problem Solving Skills, Quality Assurance, Quality Metrics, Scorecarding, Service Delivery, Team Player, Training Program, Training/Teaching, Willing to Travel
LOCATION
Charlotte, NC
POSTED
30+ days ago
About OpenWorks
OpenWorks is a national facilities services company with over 40 years of experience supporting multi-location businesses across the country. Weve been recognized year over year on the Inc. 5000 and Franchise 500 lists as one of the fastest-growing organizations.
At OpenWorks, were committed to continuous improvement, empowering our people, and delivering exceptional service to our customers through strong partnerships and innovative solutions.
About the Role
OpenWorks is seeking a proactive and results-driven Field Performance Manager to drive franchise success through account growth, retention, and operational excellence. In this role, youll serve as a trusted partner to franchisees, ensuring customer satisfaction, delivering impactful training, and implementing performance strategies that exceed scorecard requirements. Youll be the cornerstone of franchise support building relationships, solving problems, and helping our partners thrive.
What You'll Do
Foster account growth and retention by ensuring exceptional service delivery and proactive issue resolution
Conduct training and development programs to help franchisees meet and exceed operational and quality standards
Oversee customer and franchisee satisfaction, developing and implementing improvement initiatives when needed
Conduct audits, quality assurance visits, and provide tactical support to drive operational excellence
What You Bring
5+ years of experience in the janitorial or facility services industry (particularly within a franchise model)
Bachelors degree in business, management, or related field; or equivalent combination of education and experience
Proven ability to build and maintain strong relationships with a diverse range of stakeholders
Strong skills in CRM tools and MS Office Suite; excellent organizational and problem-solving abilities
A team player who is detail-oriented, solution-focused, and demonstrates integrity and assertiveness
Willingness to travel 6075% within the assigned market
Why OpenWorks?
Be part of a company that values teamwork, innovation, and continuous improvement
Contribute to projects and initiatives that directly shape our company's success
Collaborate with diverse teams and stakeholders across the organization
Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive Environment