Field Performance Advisor (FPA) - Implementation Management

Job Location

Candidate will be within a 50-mile radius of King of Prussia, Pennsylvania.

Job Summary

The role is responsible for driving optimal performance and continuous improvement among Suppliers by engaging in regular site visits to consult and engage directly with Suppliers to correct real-time discrepancies and identify ways to improve crew effectiveness, tool utilization, and quality. The role will utilize knowledge and expertise to consult with Suppliers and develop process improvements that can be integrated across sites and markets throughout the country. The role will partner directly with market Suppliers as a representative of the company to share feedback, recommendations, and work closely with various support groups to implement more efficient and standardized ways of working.

Job Responsibilities

• Review and analyze site performance metrics, including but not limited to, cycle time, close out package (COP) first time right, Job Hazard Assessment (JHA) compliance, tool utilization, build quality, and customer-specific requirements.
• Identify Supplier performance areas in need of improvement based on site review and analysis, provide feedback on site performance metrics to Territory Director and Suppliers, and partner with Suppliers to correct, adapt, and respond to the feedback.
• Engage with suppliers on-site to conduct root-cause analysis of performance deficiencies, troubleshoot problems, and ensure that Suppliers correct real-time discrepancies related to safety and construction.
• Strategically plan daily and weekly site and supplier visits to achieve key targets and drive overall market performance, considering suppliers’ KPIs, performance, current needs, etc.
• Act as an internal partner for Senior Construction Managers and Project Management teams to review and evaluate market-level on-site requests, such as supporting customer meets, site access, and validating construction drawings, to support in project completion.
• Identify, design, and develop process improvements for Supplier’s site construction process, as well as advancements to tools to increase efficiency and quality, collaborating with the Automation teams to develop new tools and adjust current tools to increase Supplier’s efficiency.
• Collect and report on supplier performance data for deployment process changes and new process trials to support business cases for new features or changes to ways of working.
• Build strong relationships with market Suppliers to foster a culture of continuous improvement and two-way feedback between the company and Supplier.
• Ensure Suppliers have a clear understanding of, and adhere to, company and customer processes, methods, and tools that apply to sites assigned to Suppliers in market.
• Continuously improve and provide feedback on company and customer-specific information and training for accuracy in delivery performance via Site Tracker and Power Bi-domain metrics.
• Support Governance for quarterly Supplier business reviews (QBR), report on findings in the field concerning supplier performance and actions taken and recommendations for improvement; responsible for field-related actions from QBRs.

Behavioral Competencies

• Entrepreneurial & innovative thinking.
• Performs at a high level with minimal supervision in a fast-paced and fluid work environment.
• Proactively analyzes issues, identifies problems, and makes sound decisions.
• Ability to collaborate and partner with Suppliers for successful delivery.
• Ability to understand performance metrics and analytics and identify areas of improvement.
• Excellent planning & organization skills.
• Strong leadership and consultative skills.
• Strong ability to effectively communicate and work with cross-functional teams, diverse personalities, and professional skill levels.
• Strong verbal and written communication skills.
• Advocates and generates a positive work environment and culture that embodies the company’s core values.

Typical Interfaces

Internal:

• Market Project Team
• Customer Unit (CU)
• Customer Project Management
• Environmental Health & Safety (EHS)
• Automation and Operational Excellence team
• People Function

External:

• Customers
• Third Party Suppliers

Qualifications and Experiences

• Minimum relevant work/industry experience of 7 years.
• Bachelor’s degree preferred.
• Experience with providing design solutions and guidance on the order of operations.
• Strong knowledge of general construction processes & procedures.
• Experience in managing and directing general contractor suppliers, construction scope estimation, etc. (Civils, Ground, L&A, Backhaul, Maintenance Work).
• Knowledge of and ability to enforce company and customer construction and quality standards.
• Ability to interface with customers, property owners, and other internal and external ancillary personnel as needed.
• Strong knowledge of contracts (leasing, vendor facing, customer facing) and financial acumen.
• Demonstrated ability to collaborate and develop positive relationships with suppliers or other external business partners.
• Experience leading or influencing teams to perform at their best.
• Strong understanding of applicable health and safety regulations impacting the company and its suppliers in the local market.
• Completion of approved OSHA (Occupational Safety and Health Administration) 30-hour course for the telecommunications industry.
• Previous experience working on company equipment portfolio is a plus.

Disclaimer: The above statements are intended to describe the general nature and level of work expected to be performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees assigned may be required to perform additional job tasks as required by the manager.