Field Ops Program Manager

Field Ops Program Manager

Salary

$80,641.60 - $84,780.80 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2601083

Department

Community Safety Department

Division

CM-Mental & Behavioral Response

Opening Date

05/13/2026

Closing Date

5/28/2026 11:59 PM Mountain

Bargaining Unit

NU

• Description
• Benefits
• Questions

Position Summary

The Field Operations Program Manager will plan and oversee the operations of assigned behavioral health responder teams, directly managing and coordinating multiple behavioral health responder supervisors and support staff in conjunction with other management staff. In addition, formulate policies and procedures in accordance with Federal and/or State regulations; coordinate assigned activities with other divisions, departments, outside agencies, and the general public. Provide highly responsible and complex support to higher level Community Safety Department management staff.

Employment is contingent upon successful completion of a background investigation.

This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Assume management and supervisory responsibility for professional and technical staff in assigned area; provide guidance, direction, and oversight over daily operations.
• Manage and coordinate the organization, staffing and operational activities for assigned personnel; collaborate with division managers, other operations coordinators, and supervisors to ensure cohesive operations throughout the department.
• Participate in the development of policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures.
• Establish schedules and methods for providing behavioral health services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Plan, direct, coordinate and review the work plan for assigned staff; assign work activities, projects and programs; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.
• Work directly with Emergency Communications Centers of Police and Fire Rescue Departments to establish and oversee assignment of calls, monitor call response times, and coordinate co-responses.
• Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; develop, design, and implement improvements.
• Manage the issuance and maintenance of department-issued property and vehicles; collaborate with Albuquerque Police Department, Albuquerque Fire Rescue, Technical Services Units, General Services department, and other City departments to ensure proper procurement, provisioning, and maintenance of equipment and vehicles.
• Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing user services; implement policies and procedures.
• Select, train, supervise, and evaluate assigned personnel; provide or coordinate staff meetings and trainings; work with employees to correct deficiencies; implement discipline and termination procedures.
• Assist in the development and administration of assigned budget; help forecast funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; recommend adjustments as necessary.
• Provide staff assistance to ACS Division Manager; prepare and present staff reports and other correspondence as appropriate and necessary.
• Coordinate activities with those of other divisions and outside agencies and organizations.
• Represent the department in meetings with service providers and other public and private organizations.

SUPPLEMENTAL FUNCTIONS:

• Attend and participate in professional group meetings; stay abreast of new trends and innovations.
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

Masters degree from an accredited university or college; and

Six (6) years experience in social services criminal justice, emergency management or health related field; and

To include four (4) years of supervisory experience in one or more elements of a comprehensive social service or health related field preferred.

Possession of any of the following licenses or certifications preferred: Licensed Masters of Social Work (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT), Certified Nurse Practitioner (CNP), Clinical Nurse Specialist (CNS), Licensed Mental Health Counselor (LMHC)

Must be able to work flexible hours, including nights, weekends and holidays and on-call shifts as required.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License, or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within six (6) months from date of hire.

Successful completion of the ACS Academy and all initial requirements therein within six (6) months from date of hire or transfer into position.

Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)

Working Conditions

Environmental:

Environment Office environment, exposure to computer screens; travel site to site; report in the field

Physical:

May require maintaining physical condition necessary for standing, walking, kneeling, crouching, and climbing for extended periods of time Work under potentially abusive, hazardous or emergency conditions.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the states public retirement system (PERA), with the City paying up to 75 percent of the employees contribution. Thats higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess any of the following licenses or certifications: Licensed Masters of Social Work (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT), Certified Nurse Practitioner (CNP), Clinical Nurse Specialist (CNS), Licensed Mental Health Counselor (LMHC)

• Yes
• No

02

Are you able to work flexible hours, including evenings, nights, holidays, weekends, and on-call as required?

• Yes
• No

03

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire (attach a copy of your Drivers License)?

• Yes
• No

04

(Education) Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

05

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

06

Do you possess the supervisory experience outlined in the minimum requirements? If you have successfully completed the City of Albuquerques Pre-Management Development Program (PMDP), please include two (2) additional years in your supervisory experience (attach certificate, if applicable).

• Yes
• No

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV