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Field Operations Technician

LTS MANAGED TECHNICAL SERVICES LLC

SALT LAKE CITY, UT

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JOB DETAILS
SKILLS
Business Services, Circuit Testing, Communication Skills, Construction, Customer Experience, Customer Relations, Customer Support/Service, Electronics, Hardware Components, Hardware Installation, Internet/Online Service, Lift/Move 50 Pounds, Maintenance - Electrical, Maintenance Services, Microsoft Office, Network Administration/Management, Network System Hardware, On Site Support, Physical Demands, Presentation/Verbal Skills, Preventative Maintenance, Product Support, Reflectometer, Resolve Customer Issues, Safety Standards, Safety/Work Safety, Telecommunications, Testing, Travel Industry, Wireless Communications, Writing Skills
LOCATION
SALT LAKE CITY, UT
POSTED
1 day ago
Ledcor Technical Services has been building and servicing communication networks for customers across North America since 1979. Utilizing our broad expertise and experience, we customize solutions to best meet our client's needs. We act as a key partner for our clients by delivering exceptional quality, reliability, and safety in all that we do.   As a skilled Field Operations Technician, you will utilize your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment. Additionally, you will work with similar products to support customer optical, electrical, voice and data services. Lastly, you will test circuits using optical time domain reflectometers (OTDR).   Apply today to join the Ledcor Technical Services team!   Essential Responsibilities:   * Deliver a highquality, customerfocused service experience to every client * Resolve customer issues calmly and professionally using effective deescalation techniques * Perform onsite installation and repair of internet services, copper and fiber cabling, demarc extensions, and rackmounted networking equipment * Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity * Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times   Qualifications:   * Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling * A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity * Degree or diploma from a technical college would be preferred * Strong knowledge of Microsoft Office suite * Experience working in the field independently and thriving in a dynamic environment * Clear and efficient verbal and written communication skills   Work Conditions:   * Will be expected to travel with a company provided vehicle * Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)   Additional Information Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.   Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.   Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.   Employment Equity   At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any o ther identifying characteristic are encouraged to apply.   Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion... For full info follow app ication link.

About the Company

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LTS MANAGED TECHNICAL SERVICES LLC