Field Operations Supervisor - SBARC - FT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list below are representative of the knowledge, education, skills and abilities requires. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Trains and supervises the Animal Welfare Officer team; assists with performance evaluations and interviewing applicants.
• Assists with writing, revising, and implementing departmental policies and procedures; plans and creates training materials; participates in regularly scheduled division meetings.
• Assists with administrative duties; prepares, proofreads, and submits case reports.
• Establishes standards for inspections of properties and ensures responsible, educational, and supportive enforcement of Chapter 5.
• Oversees and provides direction on field operations and best practices, as guided by the National Animal Care and Control Association.
• Oversees and supports the case work of the Animal Welfare Officers including, but not limited to, regular audits, revisions, and support to ensure prompt follow-up and closure.

Performs all Animal Welfare Officer duties, including but not limited to:

• Enforcing Chapter 5, state, federal, and other ordinances and regulations.
• Issuing citations to citizens in violation of Chapter 5;
• Providing public education on animal control ordinances and regulations and animal care methods/techniques;
• Establish quarantines involving rabies incidents and other health concerns as needed;
• Performs euthanasia by means of lethal injection.
• Supports AWO team on calls as needed.

Prepares and presents cases to Animal Welfare Commission, including monitoring potential cases for hearing, preparing the necessary documentation and case work, testifying at hearings, and coordinating with the Police Department and/or Prosecutor's Office related to criminal cases.

• Leads advocacy, enforcement, and education of Chapter 5.
• Schedules AWO staff for day shifts and night/weekend/holiday shifts, provides support and back up for evening/weekend/holiday calls.
• Works variable schedule to include evenings, weekends, holidays, and overnight calls.
• Performs overtime as needed; performs related work and other duties as assigned.

NON-ESSENTIAL/MARGINAL FUNCTIONS:

Answer phones, assist customers, and perform other duties and assume other responsibilities as apparent or as assigned.

SUPERVISION EXERCISED:

Responsible for the work of others; oversees team of Animal Welfare Officers (4).

EDUCATION / QUALIFICATIONS:

• High School diploma or GED.
• Associate's or bachelor's degree in Animal Science, Criminal Justice, or a closely related field of study preferred.
• Minimum three years' experience in animal handling and care.
• Prior experience in a supervisory capacity preferred.

Candidate can demonstrate qualifications through any equivalent combination of education, training, and experience that provides the desirable knowledge, abilities, and skills.

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge of animal care and control programs.
• Knowledge of effective methods of controlling and containment of domestic animals.
• Ability to perform animal control duties efficiently.
• Ability to handle animals safely and effectively.
• Ability to research, read and understand applicable ordinances, statutes, and codes.
• Knowledge of existing and State laws regarding animal welfare is strongly desired.
• Ability to work independently and as part of a team.
• Strong leadership skills.
• Ability to supervise personnel, train, mentor, assign, review, and evaluate work assignments.
• Clear written and verbal communication skills.
• Excellent interpersonal skills and ability to work with diverse populations.
• Knowledge of de-escalation methods; ability to diffuse tense situations.
• Ability to interact courteously and professionally with the public.
• Demonstrated experience following processes to achieve goals.
• Ability to problem-solve and critically think.
• Ability to accurately, and systematically, collect and track data.
• Must have good technology skills and the ability to learn new technologies. Must be able to communicate using iPad, computers, and software.
• Team player with the ability to work in a fast-paced and ever-changing environment.
• Ability to drive a vehicle, car and/or truck daily.
• Ability to work in adverse weather conditions requiring a moderate degree of physical stamina.
• Background in law enforcement a plus.
• Bilingual applicants are encouraged to apply.

CERTIFICATES, LICENSE, REGISTRATION:

• Valid Indiana Driver's License required if driving City vehicle.
• NACA Animal Control Officer certification a plus.
• Euthanasia by Injection (EBI) and/or a Chemical Capture Certificate (must be obtained within six (6) months of hiring).

EQUIPMENT:

This employee will be required to operate a computer, calculator, telephone, fax machine, copy machine, and other general equipment, as well as drive a vehicle, in completing job tasks.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and walk and talk or hear. The employee is occasionally required to walk, use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.

UNUSUAL DEMANDS:

Employee is subject to work beyond normal scheduled hours, evenings, overnight, weekends, and holidays, subject to emergency callback.

WORK ENVIRONMENT:

The work is performed in the office, field, and in outside settings in varying weather conditions. The noise level in the work environment is usually quiet to moderate in the office and loud in the Animal Shelter. The entire office is smoke-free.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.

REQUIRED:

Driver's License

Pre-Employment Drug Screen

Employee Background Check

Essential Duty: Uphold Core Values

All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are summarized below:

• Excellence - Deliver high-quality service and strive for continuous improvement.
• Accountability - Take ownership of responsibilities and outcomes.
• Innovation - Seek creative solutions and embrace new ideas.
• Inclusion - Promote a respectful, equitable, and welcoming environment.
• Empowerment - Support and encourage others to grow and succeed.

This duty is fundamental to fostering a positive workplace culture and delivering exceptional public service. These values shape our culture, inform our decisions, and inspire our work every day.

Equal Employment Opportunity & Diversity Statement

The City of South Bend is an equal opportunity employer. We do not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and organizational needs. We value and celebrate diversity and are committed to fostering an inclusive workplace for all employees.