Field Operations Supervisor - Market Equipment

Pepsi

Buffalo, NY

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JOB DETAILS

SALARY

$66,900–$111,950 Per Year

SKILLS

Beverages, Budgeting, Business Practices, Calendar Management, Capital Equipment, Coaching, Compensation and Benefits, Continuous Improvement, Cross-Functional, Customer Satisfaction, Customer Support/Service, Distribution Services, Distribution Warehousing, Environmental Monitoring, Equipment Maintenance/Repair, Fair Credit Reporting Act (FCRA), Food and Beverage Industry, Identify Issues, Investment Capital, Investment Management, Kronos Workforce Scheduler, Leadership, Lean Manufacturing, Logistics, Maintain Compliance, Microsoft Excel, On Site Support, Operational Audit, Operational Strategy, Operational Support, Operations Management, People Management, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Productivity Management, Profit & Loss, Profit & Loss Management, Regulatory Compliance, SAP, Safety Compliance, Safety Standards, Safety Training, Sales, Scorecarding, Set Goals, Supply Chain, Supply Chain Operations, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Leadership, Technical Operations, Technical Support, Time Management, Training Program, Vehicle Fleets, Warehousing, Willing to Travel, Workforce Planning

LOCATION

Buffalo, NY

POSTED

1 day ago

Overview

We are PepsiCo Supply Chain. We are the game changers, innovators, collaborators and history makers. The ground breakers of the Supply Chain & Logistics space.

We are a diverse group, spread across 200 countries and territories, and united by a shared set ofvalues and goals. You know our name through our amazing portfolio, including Pepsi, Frito-Lay, Quaker and Gatorade.

We perform with a purpose. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. Together, weraise the bar in lean manufacturing practices. We put forth new standards and stretch to reach beyond the goals we set. We are a think tank, bringing our ideas into action and are determined to find ways to drive efficiencies, improve processes and achieve the highest level of safety... all while meeting the demands of our customers and consumers to deliver the best products. At PepsiCo, we are committed to performing well as individuals and in teams, and to strengthen the company as a whole.

Are you hungry to be a part of the world's largest portfolio of billion-dollar food and beverage brands? Then now is the time to explore the opportunities of PepsiCo: what makes you unique makes us better.

The Market Equipment Field Associate Leader provides operational and functional leadership to the Market Equipment Management (MEM) and Sales teams by ensuring the effective execution of equipment operations, technical service, logistics coordination, and safety compliance.

This role leads PES M&S Operations for Buffalo and Jamestown, overseeing a combined team of 16 Equipment Employees (EE), with Buffalo serving as the primary location and bi-weekly travel to the Jamestown site. The Associate Leader ensures execution of equipment service standards, workforce planning, DOT compliance, operational efficiency, and customer service excellence while supporting company performance goals.

Responsibilities

Operations & Team Leadership

Lead daily PES M&S operations across Buffalo and Jamestown, overseeing a team of 16 frontline employees to ensure operational excellence and service execution.
Provide coaching, feedback, and technical leadership to Equipment Employees (EE) to improve capability, performance, and service standards.
Serve as escalation support for field technicians, including after-hours and weekend availability to resolve critical service issues when needed.
Facilitate training and capability-building initiatives, including participation in MES/Lighthouse training programs.

Safety & Compliance

Maintain a safety-first culture with strict adherence to DOT regulations, fleet safety standards, Geotab monitoring, and environmental procedures.
Ensure all safety training, compliance expectations, and regulatory standards are consistently executed.
Drive a zero-tolerance approach to safety incidents and reinforce accountability across the team.

Field Service & Equipment Execution

Ensure Certified Quality A-Repairs are completed across all equipment types to manage equipment capital investments.
Oversee FTN and VV install scheduling and execution, ensuring timely and accurate completion to customer expectations.
Provide technical and operational support to resolve mechanical, equipment, and service execution issues.
Coordinate logistics activities related to MEM equipment, including Drop & Hook, inbound new/certified equipment, reserve accounts, and junk equipment management.

Workforce Planning & Systems Management

Review and approve frontline employee timecards through WFM systems.
Manage the daily service grid in Click, ensuring workforce optimization, scheduling accuracy, and customer service execution.
Utilize operational reporting, national scorecards, and system data to identify performance gaps and drive problem-solving initiatives.

Financial & Cross-Functional Leadership

Manage assigned location P&L performance, including labor, overtime, operating costs, and equipment spend to meet business objectives.
Partner cross-functionally with Sales, Supply Chain, and PES Operations leadership to support execution, installation readiness, and customer satisfaction.
Drive continuous improvement initiatives focused on productivity, process discipline, and KPI performance.

Compensation and Benefits:

The expected compensation range for this position is between $66,900 - $111,950.
Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

Bachelor's degree OR equivalent years of relevant experience in Operations, Supply Chain, Logistics, Technical Service, Engineering, or a related field.
Minimum 5 years of experience in field service, equipment operations, logistics, warehouse, distribution, manufacturing, or beverage operations, preferably within the beverage industry.
Minimum 2 years of direct people leadership experience managing frontline employees, including coaching, scheduling, performance management, and workforce execution in a fast-paced operational environment.
Minimum 1-2 years of experience working in DOT-regulated, fleet safety, transportation, or compliance-driven operational environments.
Minimum 1 year of experience using workforce planning, scheduling, or service management systems (e.g., Click, WFM, Geotab, SAP, or similar systems), with strong Microsoft Excel skills and experience analyzing KPI or operational performance data.
1-2 years of experience managing labor, overtime, operating costs, budgets, or P&L performance within an operational environment.
1-2 years of experience in equipment service, mechanical troubleshooting, Certified Center/Hub operations, or equivalent warehouse, manufacturing, or distribution environments.
Experience partnering cross-functionally with Sales, Supply Chain, Operations, or Customer Service teams and supporting process improvements, productivity initiatives, or operational performance goals.

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Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement.

Field Operations Supervisor - Market Equipment

Pepsi

Buffalo, NY

About the Company

Pepsi

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