Field Operations & Account Support Coordinator

Field Operations & Account Support Coordinator

The Field Operations & Account Support Coordinator is responsible for supporting the delivery of managed field services for our client. The position ensures effective coordination of CompuCom field technicians, alignment with client requirements, and successful delivery of projects and operational support activities.

This role acts as a key liaison between CompuCom Service Delivery teams, CompuCom field technicians, and client stakeholders, ensuring compliance, service quality, and timely execution across all work efforts.

Remote role with preference to be based on East Coast

Responsibilities:

Workforce Coordination:

• Coordinates weekly with CompuCom Service Delivery Managers to identify staffing changes, including new hires and terminations.
• Manages onboarding and offboarding of CompuCom field technicians assigned to the account.
• Provides monthly staffing updates to account stakeholders.
• Coordinates with Compucom system admins to add client site(s) to Clarify/Clearvision to facilitate client dispatch of field tech to new sites for support.

Account & Project Delivery:

• Supports delivery of active field service projects, ensuring completion on time and with quality.
• Coordinates projects involving CompuCom field technicians.
• Provides project-specific instructions to technicians.
• Serves as primary point of contact for technician inquiries.

Resource Coordination:

• Partners with Service Delivery Managers to meet client deadlines.
• Manages operational tasks and communicate status updates.
• Coordinates supplemental third-party resources as needed.

Access Management & Security Compliance:

• Manages client site access, badging, and building access.
• Coordinates arrival and presence details with Security and Facilities teams.
• Supports technicians with client system access issues.
• Ensures compliance with Security policies and required training.

Client Relationship Management:

• Maintains strong relationships with client stakeholders and CompuCom teams.
• Acts as liaison between client and delivery teams.
• Provides clear communication on status, risks, and issues.

Operational Cadence:

• Daily: Demand-driven requests and projects based on new and evolving needs.
• Weekly: Staffing coordination and project alignment.
• Monthly: Reporting to client stakeholders.

Skills & Qualifications:

• 3+ years experience in corporate environment
• 1-3 years in desktop support role
• Experience with ticketing systems, dispatch tools (Clarify/Clearvision, ServiceNow)
• Strong multitasking and organization skills.
• Ability to work across client and provider organizations.
• High ownership and proactive engagement.
• Strong communication and problem-solving skills.

Wage Range:

The annual starting salary for this position is between $46,500 - $62,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date: This posting is anticipated to remain open until August 6th, 2026

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.

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