The Customer Service Representative (CSR) role involves providing direct assistance to the public through in-person, phone, or written communication to support SSA programs.
Responsibilities include explaining complex Social Security laws, rules, and Medicare Insurance Programs, and determining eligibility and entitlement by gathering information and using automation tools to access and update data.
CSRs act as the first point of contact, conducting interviews to understand inquiries, evaluating evidence, and resolving issues related to SSA services.
Extensive training will be provided to ensure knowledge of Social Security programs and effective communication skills.
Key duties include assisting beneficiaries and the public, explaining technical information, and taking appropriate action to address questions or concerns.