Field Marketing Training Manager

Hilton Hotels

Orlando, FL

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JOB DETAILS

SKILLS

Budgeting, Communication Skills, Cross-Functional, Customer Acquisition, Customer Support/Service, English Language, Establish Priorities, Field Marketing, Leadership, Logistics, Marketing, Multilingual, Multitasking, Onboarding, Operational Audit, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Program Evaluation, Prototyping, Quality Metrics, Research Skills, Retail, Retail Management, Sales, Sales Management, Spanish Language, Strategic Planning, Train-the-Trainer, Training Program, Training/Teaching, Training/Teaching Curriculum, Trend Analysis, Writing Skills

LOCATION

Orlando, FL

POSTED

Today

Job Description

Responsibilities:

Focus on newly promoted sales manager training and certification at stores of excellence

Assist in training duties related to new store openings both virtually and in person when requested

Provide "Recovery" training for solid managers currently struggling with specific leadership requirements

Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.

Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.

Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.

Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.

Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.

Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.

Promotes learning culture by marketing learning and development programs to internal team members.

Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.

Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.

Builds cross-functional relationships to drive training adoption and company required leadership initiatives.

Responsibilities

Focus on newly promoted sales manager training and certification at stores of excellence

Assist in training duties related to new store openings both virtually and in person when requested

Provide "Recovery" training for solid managers currently struggling with specific leadership requirements

Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.

Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.

Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.

Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.

Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.

Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.

Promotes learning culture by marketing learning and development programs to internal team members.

Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.

Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.

Builds cross-functional relationships to drive training adoption and company required leadership initiatives.

Qualifications

Bachelor's Degree or Equivalent Work Experience

Bilingual, English and Spanish strongly preferred

Successful store manager for retail or similar experience

Record of consistent above budget sales performance

Demonstrated ability to build and maintain a full sales staff

Established record of developing direct reports for promotion

One-year of sales training

One-year leadership training experience (preferred, yet not required)

Ability to independently prioritize multiple projects at different locations

Ability to conduct research, gather information for trend analysis

High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance

Strong communication and facilitation skills

Excellent written and verbal communication skills

Field Marketing Training Manager

Hilton Hotels

Orlando, FL

About the Company

Hilton Hotels

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