Exotec designs and delivers advanced automation solutions that help global brands optimize warehouse performance while supporting warehouse teams across at every level. Our organization combines elegant mechanical design, resilient software, and a deep understanding of logistics operations to solve our clients' most complex challenges.
Working at Exotec means contributing to the systems used daily in warehouses. Youll collaborate with passionate colleagues who share knowledge, challenge ideas, and work in a respectful environment that values the diversity of more than 1,000 ExoPeople around the world.
Here, your work moves from concept to production and into the hands of clients who rely on it each day. You'll join a company where collaboration, excellence, and meaningful impact guide whats built next.
Role Summary
This Field Maintenance Technician role represents the start of something new at Exotec As the first traveling maintenance technician in our newly created Hypercare function, you'll play a foundational role in how we support clients through the critical go-live phase. You'll travel frequently-often for several weeks at a time-to warehouse sites across North America to provide hands-on maintenance support, stabilize operations, resolve early technical issues, and set each system up for long-term success.
Responsibilities
Oversee the maintenance of all the systems (robots, machines, conveyors) installed by Exotec in the client's warehouse
Perform corrective and preventative maintenance tasks on systems and machines
Monitor the performance of the installations
Work both autonomously and collaboratively to maintain Exotecs system availability targets (99%)
Interact with on-site client teams to perform maintenance tasks and provide operational guidance
Assist with installation and deployment of new systems or machines
Respond quickly to emergency situations, escalating and requesting additional assistance as needed
Perform other duties as assigned