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Field IT support

Iconma

Clifton, NJ

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JOB DETAILS
SALARY
$25.69–$27.78 Per Hour
SKILLS
Acquisitions Management, Apple iMac, Asset Disposal, Asset Management, Communication Skills, Computer Networks, Computer Workstations, Customer Satisfaction, Customer Support/Service, Desktop Administration, Desktop PC, Health Plan, Hewlett-Packard Product Family, Identify Issues, Information Technology & Information Systems, Inventory Management, Laboratory Operations, Lift/Move 40 Pounds, Local Area Network (LAN), Medical Research, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Network Administration/Management, On Site Support, Operational Support, Organizational Skills, Performance Metrics, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Service Level Agreement (SLA), Software Patches, Speech Technology, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Maintenance, Technical Leadership, Technical Support, Telecommunications, Telephony, Time Management, Wide Area Network (WAN), Writing Skills
LOCATION
Clifton, NJ
POSTED
Today
Our Client, a Medical Research company, is looking for a Field IT support for their Clifton, NJ location.
 
Responsibilities:
  • This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.
  • These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.
  • Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
  • Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
  • Perform IMAC’s all systems as applicable
  • Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
  • Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
  • Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
  • Contribute to team and Client specific short, mid and long term goals
  • Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
  • Assist in coordination of asset disposal for client Workstation (QSW) machines and peripherals
  • Ensure that the client Information Technology Asset Management (ITAM) policies are enforced at the Business Unit
  • May perform other duties as assigned
 
Requirements:
  • Education Preferred: AA degree or relevant work experience and certifications – CompTIA A+
  • Work Experience: 0-2 years
  • Physical Requirements – Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.
  • Mental Requirements – maintain composure under pressure; adapts to change; ability to grasp information quickly.
  • Demonstrates entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training.
  • Level I Autonomy
  • Works under supervision.
  • Use little discretion.
  • Is expected to seek guidance in unexpected situations.
  • Interacts with immediate team members.
  • Performs Beginner Level activities.
  • Requires assistance in solving problems.
  • Applies Beginner Level knowledge and processes.
  • Demonstrates an organized approach to work.
  • Learns new skills and applies newly acquired knowledge.
  • Follows policies and procedures.
  • Demonstrates sufficient communication skills for effective dialogue with colleagues. Contributes to identifying own development opportunities.
  • Knowledge of Microsoft Office products – Word, Excel, PowerPoint, and Access.
  • Problem Management - troubleshooting and problem solving skills
  • Time Management and Organizational skills
  • Demonstrated proficiency in verbal and written communications skills
  • Strong commitment to customer and employee satisfaction.
  • Ability to work with customers, both internal and external
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/