Field IT Support Analyst (75% US Travel)
Reyes Holdings
Roanoke, TX
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JOB DETAILS
LOCATION
Roanoke, TX
POSTED
30+ days ago
Position Responsibilities:
+ Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escalate as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst
+ Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions
+ Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units
+ Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes
+ Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet
+ Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners
+ Document and escalate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations
+ Willing to travel to distribution centers up to 75%
+ Other duties as assigned
Required Education and Experience:
+ Associate’s Degree and 3 to 4 plus years of related experience or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience
+ Maintain MDFs and IDFs health and cleanliness
Preferred Education and Experience:
+ Bachelor’s Degree in computer engineering, information technology, or any computer-related field
+ Project management experience and/or certification
+ 4 plus years of previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.
About the Company
R
Reyes Holdings
Reyes Holdings, aligned with leading brewers and foodservice providers, delivers the best-known brands and widest variety of food and beverage items to retailers around the world. Annually, the company delivers over 406 million cases of high-quality beer and food products from more than 90 warehouses in the U.S., Canada, and Ireland as well as Puerto Rico, Central and South America. Today, Reyes Holdings is the 25th largest privately held company in America and one of the largest privately held companies in Chicago with more than 10,300 employees and annual sales in excess of 12 billion dollars. We are dedicated to providing a challenging and rewarding work experience with opportunity for growth.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Restaurant/Food Services
FOUNDED
1956
WEBSITE
http://www.reyesholdings.com/