Responsibilities
Position Responsibilities:
Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escalate as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst
Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions
Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units
Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes
Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet
Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners
Document and escalate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations
Willing to travel to distribution centers up to 75%
Other duties as assigned
Qualifications
Required Education and Experience:
Associate's Degree and 3 to 4 plus years of related experience or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience
Maintain MDFs and IDFs health and cleanliness
Preferred Education and Experience:
Bachelor's Degree in computer engineering, information technology, or any computer-related field
Project management experience and/or certification
4 plus years of previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Essential Information for Our Employees
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.
Reyes Holdings, aligned with leading brewers and foodservice providers, delivers the best-known brands and widest variety of food and beverage items to retailers around the world. Annually, the company delivers over 406 million cases of high-quality beer and food products from more than 90 warehouses in the U.S., Canada, and Ireland as well as Puerto Rico, Central and South America. Today, Reyes Holdings is the 25th largest privately held company in America and one of the largest privately held companies in Chicago with more than 10,300 employees and annual sales in excess of 12 billion dollars. We are dedicated to providing a challenging and rewarding work experience with opportunity for growth.