Location:
13375 National Road SW, Etna, Ohio, 43068
Job Description:
Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.
Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.
Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.
Discover the benefits of joining Express Wash Concepts
Competitive wages: Enjoy a compensation package reflecting your skills and dedication.
Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.
Unlimited Wash Club Membership: Keep your vehicle looking its best.
Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
HSA contribution: $1,000/year (with qualifying plan).
Secure future: 401k with up to 4% company match.
Educational reimbursement: Up to $5,250 annually to support ongoing learning and development.
Summary:
The Field IT Ops Lead is a senior individual contributor responsible for the procurement of IT equipment for new sites and for leading the execution of new site IT installations across a rapidly expanding multi-site car wash operation.
This role owns the technical buildout of new locations end-to-end, including structured cabling, networking, surveillance systems, and point of sale infrastructure, and works closely with field IT technicians throughout the install process, providing hands-on mentorship and technical direction, even though it does not carry formal supervisory authority. Given the heavy travel demands of the role (approximately 75%), the ideal candidate is comfortable working independently across multiple site locations and adapting to varying site conditions, including active construction and outdoor environments.
Key Responsibilities:
IT Equipment Procurement
Lead procurement of IT equipment and infrastructure components for new site builds.
Own and manage relationships with equipment and hardware vendors.
Project-manage equipment orders end-to-end, accountable for ensuring orders arrive at new sites on time.
New IT Site Installation
Lead the planning and execution of IT installations at new sites, ensuring infrastructure is deployed correctly and on schedule.
Oversee the running, terminating, labeling, and testing of structured data (Ethernet) cabling, including Cat5e/Cat6, to structured cabling standards.
Install and configure network infrastructure (e.g., routers, switches, cabling, wireless access points) as part of new site builds.
Lead the installation, mounting, and configuration of camera and surveillance systems at new sites.
Oversee server rack installation, setup, and cable management.
Install and configure Point of Sale (POS) systems and related hardware at new sites.
Wire and support technology systems specific to car wash operations and configure devices for integration with existing network infrastructure.
Manage critical timelines for new site IT installs, planning work around and in alignment with the overall construction schedule.
Maintain documentation of wiring layouts, network configurations, and site-specific technical details.
Mentorship & Field Support
Serve as a mentor and technical resource to field IT technicians during the new site install process, providing guidance and on-the-job training.
Participate in training field IT technicians, remain available to field technical questions from techs, and take part in the interviewing process for new hire technicians.
Special Projects & Site Retrofits
Support special projects involving retrofits of existing sites, such as installation of License Plate Readers and updated payment devices.
Technical Troubleshooting & Cross-Functional Collaboration
Diagnose and resolve on-site connectivity, cabling, camera, and hardware issues, escalating as needed.
Collaborate with internal IT and operations teams, as well as external vendors, throughout the installation lifecycle.
Skills & Competencies:
5-10 years of experience in field IT operations, IT procurement, or related infrastructure deployment work.
Demonstrated track record running, terminating, and testing structured data cabling (Cat5e/Cat6).
Hands-on experience leading camera and security system installations.
Prior hands-on networking experience required (e.g., configuring routers, switches, wireless infrastructure, IP addressing, and PoE).
Hands-on experience installing, configuring, and supporting Point of Sale (POS) systems.
Ability to read and apply wiring diagrams, layouts, and technical documentation.
Strong troubleshooting and problem-solving skills, with the judgment to work independently on site.
Preferred Qualifications:
Experience installing and configuring server racks.
Knowledge of structured cabling standards.
Experience in retail, industrial, or multi-site installation environments.
Familiarity with PoE cameras, NVRs, and access control systems.
Basic experience with Windows servers or on-prem hardware.
Relevant IT, networking, or low-voltage certifications (a plus, not required).
Physical Requirements:
Ability to lift and carry equipment up to approximately 50 lbs.
Comfortable working on ladders and in tight or elevated spaces.
Ability to work both indoors and outdoors in varying weather conditions, including active construction sites.
Ability and willingness to travel approximately 75% of the time, including overnight travel when required.
Availability to work weekends as needed to support installs, site openings, and operational needs.
Valid driver's license and clean driving record.
Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.