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Field Engineer

Axelon

Tarrytown, NY

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JOB DETAILS
SALARY
$20–$22.86 Per Hour
SKILLS
Apple Hardware, Customer Satisfaction, Customer Support/Service, Desktop PC, Hardware Administration, Hardware Installation, Laptop PC, Microsoft Windows 7, Network Configuration Management, Network Support, PC Software, Peripheral Hardware, Product Support, Sales/Support Engineering (SE), Server Support, Service Delivery, Service Level Agreement (SLA), Software Administration, Software Installation
LOCATION
Tarrytown, NY
POSTED
4 days ago

Summary:

  • Work Schedule: 10am to 7pm / 40 hours per week
  • Location: 777 Old Saw Mill Rd, Tarrytown, NY 10591
  • 2-3 years of technical experience is fine
  • Duration 10 Months

Responsibilities:

  • Provide support for software, hardware, and networking for desktops, laptops, and servers
  • Maintain and support legacy products
  • Support core server products
  • Perform disk replacement on enterprise storage products
  • Install and maintain PCs, associated software, networks, servers, and peripherals
  • Support network products from operational and maintenance perspectives
  • Perform installs, moves, adds, and changes as required
  • Test and certify PCs, networks, servers, and client-approved applications
  • Provide follow-up on problems or escalate as necessary
  • Maintain a high degree of professionalism in actions, demeanor, and dress
  • Ensure customer satisfaction throughout the service delivery transaction
  • Ensure company-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Requirements:

  • Strong customer service skills preferred
  • Experience with Windows 7, Lenovo Hardware, Apple products, troubleshooting, software installs, and networking

About the Company

A

Axelon