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Field Engineer - Onsite Mobility Specialist

ThreePDS Inc

Rocky Hill, CT

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JOB DETAILS
SKILLS
Analysis Skills, Android, Apple, Best Practices, Cloud Computing, Communication Skills, Continuous Improvement, Corrective Action, Cross-Functional, Cryptography, Customer Relations, Customer Support/Service, Data Recovery, Detail Oriented, Documentation, Enterprise Endpoint, Establish Priorities, Identify Issues, Information Technology & Information Systems, Mac Operating System, Maintenance Services, Manufacturing Data Management, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Mobile Technology, Multitasking, On Site Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Relocation Services, Request for Proposals (RFP), Sales/Support Engineering (SE), Service Level Agreement (SLA), ServiceNow, Software Administration, Technical Support, Testing, User Interface/Experience (UI/UX), Writing Skills, iOS, iTunes
LOCATION
Rocky Hill, CT
POSTED
30+ days ago
Field Engineer - Onsite Mobility Specialist

Must Havethese skills 
  • Experience supporting iOS, and Android devices in an enterprise environment
  • Experience with Mobile Device Management (MDM) concepts and best practices
  • Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores
  • Knowledge of the Okta Platform
  • Proficiency supporting Company Portal and end-user device enrollment workflows
  • Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers
  • Strong working knowledge of Microsoft Intune for device management

Nice to Have:

Excellent customer service skills with a strong focus on end-user experience

JOB DESCRIPTION


Questions and Answers MUST be on Top of Resume!
1.How many years of experience do you have with working with IT support with a focus on mobility management?
2. How many years of Field Experience/Mobility Management do you have?
3.Do you have knowledge of service now platforms?
4.What is your back up plan if you have vehicle problems?
5.Have you ever worked for *** as a contractor or FTE, if so who was your manager and when were you there?
6. Do you have experience with Microsoft Intune for device management?
7. Are you at least 18 years of age?
8. Do you have experience supporting iOS, and Android devices in an enterprise environment?
9. Do you have knowledge of the Okta Platform?

Onsite Mobility Specialist Role
We are seeking a skilled and motivated Mobility Specialist to support and manage enterprise mobile and endpoint devices in a Microsoft Intune environment. This role is responsible for ensuring the successful deployment, configuration, security, and ongoing support of mobile and endpoint technologies used by employees across the organization.
The ideal candidate will have hands-on experience with Microsoft Intune and endpoint management solutions, strong troubleshooting skills, and a customer-focused approach to IT support. You will work closely with other IT teams to maintain secure, compliant, and reliable devices while enabling a positive end-user experience.
This role will be an onsite role, in the office 5 days a week.
Key Responsibilities
· Provide day-to-day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS devices
· Troubleshoot and resolve hardware, software, connectivity, and configuration issues
· Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs
· Troubleshoot and resolve device issues related to hardware, software, connectivity, policies, and compliance
· Manage and support Intune configuration profiles, compliance policies, and device restrictions
· Deploy, update, and troubleshoot applications via Intune and Company Portal
· Support conditional access requirements by ensuring devices meet security and compliance standards
· Assist with device security, including encryption, password policies, and remote wipe actions
· Respond to mobility-related incidents and service requests in accordance with SLAs
· Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives
· Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement
· Monitor device health and compliance and take corrective actions as needed
· Keep up-to-date inventory of returned devices
· Prepare devices for disposal if they cannot be reused
· Participate in user community training sessions (C&E)
· Participate in Mobility RFPs as needed
· Manage Mobility mailbox
· Collaborate with mobile carriers and TEM on device orders/issues/portal updates
· First level reviewer/approver of Monthly Optimization Reports

Required Qualifications
4-5 years of experience in IT support with a focus on mobility management
Knowledge of Service Now Platforms

Technical Skills
· Strong working knowledge of Microsoft Intune for device management
· Experience with Mobile Device Management (MDM) concepts and best practices
· Proficiency supporting Company Portal and end-user device enrollment workflows
· Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores
· Experience supporting iOS, and Android devices in an enterprise environment
· Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers
Knowledge of the Okta Platform
Soft Skills
Excellent customer service skills with a strong focus on end-user experience
Clear and professional verbal and written communication abilities
Strong problem-solving and analytical skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong attention to detail and commitment to accuracy
Ability to work independently while also collaborating effectively with cross-functional teams
Strong documentation and process-following skills
Adaptability and willingness to learn new technologies and evolving mobility solutions
Professional demeanor when working with users at all levels of the organization
Work Environment
Enterprise IT environment utilizing Microsoft cloud technologies
Combination of remote and onsite device support as required
Work area needs to remain clean and organized
Standard business hours

About the Company

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ThreePDS Inc