DescriptionYour Work. One Partner. Real Impact.Most IT roles focus on tickets and troubleshooting from behind a screen. As a Field Engineer at Five Nines, you'll work directly with a variety of clients, serving as a trusted technology advisor and hands‑on problem solver. You'll build strong relationships, support diverse environments, and make a visible impact on the partners you serve.This role is ideal for an IT professional who enjoys client interaction, variety in their day-to-day work, and helping businesses succeed through technology.Who We AreFive Nines is a 9‑time Inc. 5000 awarded managed services provider built on a simple idea: technology should work, and when it doesn't, the right people should fix it — fast. We partner with organizations across the region to deliver IT support, infrastructure management, and strategic technology guidance. Our team is tight‑knit, high‑performing, committed to growth and development, and guided by our 14 Fundamentals that shape how we work with each other and the partners we serve.What You'll DoYou are a trusted technology advisor, problem solver, and relationship builder for multiple Five Nines partners. Day to day, that looks like:Providing on‑site and remote technical support across a portfolio of client environments, owning incidents and service requests through resolutionSupporting Microsoft core business applications, operating systems, WAN/LAN networking, VPN, Terminal Services, Citrix, VMware, and Hyper‑VManaging your daily workflow in ConnectWise — maintaining ticket hygiene, SLA adherence, and proactive client communicationCreating and maintaining thorough IT documentation so institutional knowledge lives in the system, not just your headCollaborating with teams to efficiently resolve complex issues and deliver exceptional client outcomesBuilding strong relationships with client stakeholders and serving as a trusted technology resource during on‑site visitsAssisting with project implementations, deployments, and technology refreshes while providing valuable client‑side insight and coordinationParticipating in team meetings, training, internal initiatives, and continuous improvement efforts to stay connected, share knowledge, and support the success of the entire Five Nines teamRequirementsDesired QualificationsDegree in Information Technology or related practical IT experience preferred (Basic understanding of Systems Information, Networking, Virtualization, and Troubleshooting)1 year of experience with Five Nines Stack technology (2 years of experience providing IT Support preferred)2 years of previous customer service experience required (1 year of previous customer services experience in a face‑to‑face environment preferred)Excellent verbal and written communication skillsOne of the following certifications is preferred, or equivalent experience (Net+ or Security+ preferred, AZ-900 or AZ-104 a plus, Apple Certified Support Professional)Knowledge of PC hardware and softwareBasic knowledge of Windows Server 2019/2016Basic knowledge of LAN / WAN technologiesBasic wireless knowledgeAbility to manage wide variety of printersWhy Five NinesA culture guided by clear Fundamentals — real values we actually use to make decisionsA role with real ownership — you're not a ticket‑closer, you're an embedded partnerFull health care benefits options including dental, visionCompany laptop, home internet and mobile phone stipendLong term and short‑term disability insurance401K plan with matchingUnlimited PTOCompetitive pay#J-18808-Ljbffr