Field Engineer

Important: Driving/Non-Driving: Driving role, may service whole state of OK, main service areas are Oklahoma City, Lawton, Tulsa but may have to drive up to 3 hours. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Job Title: Field Engineer
Job Type: Contract
Duration: 9 Months
Location: Oklahoma City, OK 73149
Field role – 100% Onsite

 
Important:

• Driving/Non-Driving: Driving role, may service whole state of OK, main service areas are Oklahoma City, Lawton, Tulsa but may have to drive up to 3 hours.
• Minimum 2 Years Experience - Deskside Support Experience required
• Mileage: 250-350 per week
• Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard client’s mileage
• Dell certifications are required once an offer is extended and prior to candidate starting work. These are free of cost to the candidate!

 
Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
 
Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

 
Key Qualifications:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years’ experience in area of responsibility.

• 1+ Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
• Ability to resolve basic / non-complex problems as directed
• Client and/or governmental clearance may be required
• Police or criminal background verification clearance may be required