Customer Satisfaction, Customer Support/Service, Documentation, Hardware Components, High School Diploma, Improvement Metrics, On Site Support, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Sales/Support Engineering (SE), Service Delivery, System Operations, Technical Support, Time Management
**Driving or Non-Driving? Non-Driving role but may have to drive between sites
Job Type: Contract
Duration: 12 Months
Location: Mobile, AL 36602
100% Onsite role
Job Profile Summary:- Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements.
- Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
- Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities:- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications:- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 2-4 years experience in area of responsibility.
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eTeam Inc.
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