Field Engineer

Datum Technologies LLC

Minneapolis, MN

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JOB DETAILS

SKILLS

Administrative Skills, Apple iMac, Asset Management, Communication Skills, Customer Relations, Customer Support/Service, Data Analysis, Desktop Administration, Documentation, Establish Priorities, High Tech Industry, Identify Issues, Information Technology & Information Systems, On Site Support, Operational Support, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Quality Management, Sales/Support Engineering (SE), Schedule Development, Software Administration, Software Configuration Management, Software Installation, Technical Support, Technical Writing, Time Management, Writing Skills

LOCATION

Minneapolis, MN

POSTED

3 days ago

Field Engineer
Contract/ Contract to Hire
Minneapolis,MN

Top 5 Required Skills:

IMAC (Install, Move, Add, and Change) support experience
Strong troubleshooting and technical problem-solving skills
Excellent communication and customer service skills
Asset management experience
Task management and documentation skills

Job Summary:
Responsible for providing operational IT support and handling Install, Move, Add, and Change (IMAC) requests across office environments, reservation centers, and airport locations. This role requires strong troubleshooting abilities, excellent customer service, and the ability to resolve hardware and software issues while maintaining accurate documentation.

Key Responsibilities:

Provide operational IT support for office, reservation center, and airport environments.
Perform Install, Move, Add, and Change (IMAC) requests for IT equipment and infrastructure.
Deliver excellent customer service during field visits and dispatched support calls.
Diagnose hardware, software, and technical issues and implement effective solutions.
Produce timely and detailed service reports and maintain accurate documentation.
Document processes, technical solutions, and troubleshooting procedures.
Collect and analyze performance data to provide technical assistance and improve service quality.
Manage workflow effectively to meet scheduled tasks and service level expectations.
Create workaround procedures when standard troubleshooting methods are unsuccessful.
Troubleshoot and resolve software installation, configuration, and setup issues for users and field technicians.
Build and maintain positive working relationships with customers and internal teams.
Assist with IT asset management, including tracking, deployment, and inventory updates.
Safely use ladders when required to install or support equipment.

Required Qualifications:

3-7 years of experience in IT field support or desktop support.
Hands-on experience with Install, Move, Add, and Change (IMAC) activities.
Strong troubleshooting and problem-solving skills.
Experience with IT asset management and inventory processes.
Excellent verbal and written communication skills.
Strong organizational and task management abilities.
Ability to work independently and prioritize multiple assignments.
Ability to lift equipment and safely use a ladder when required.

Preferred Qualifications:

Experience supporting enterprise IT environments.
Familiarity with service management and ticketing systems.
Experience supporting office, reservation center, or airport environments is a plus.

"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran"

Field Engineer

Datum Technologies LLC

Minneapolis, MN

About the Company

Datum Technologies LLC

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