Field Engineer - EMEA

Overview Unified Identity Securing Classic and AI Infrastructure Teleport, the AI Infrastructure Identity Company, prepares organizations for an AI future by establishing a unified identity layer for infrastructure, with humans, machines, workloads, and AI agents secured cryptographically with a hardware root of trust rather than vulnerable credentials. Teleport replaces fragmented identity and access management systems with Infrastructure Identity to scale zero trust across cloud and on‑prem environments, reducing complexity and risk from identity fragmentation and credential sprawl. Teleport protects infrastructure from identity attacks, accelerates engineering by reducing infrastructure complexity, and secures non‑deterministic agentic workflows. Headquartered in Oakland, CA, Teleport operates globally with customers such as Nasdaq, IBM, Doordash, and Elastic.Our VisionToday's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. We make trusted computing simple. This gives engineers the freedom to move and build a better future.Why TeleportTeleport addresses the overlooked intersection between cybersecurity and infrastructure—an area companies have historically managed with tools such as PAM, network‑centric controls, and secrets management. This approach is inefficient and breaks down in the era of AI.AI changes the landscape in three critical ways. First, non‑human, machine, and AI identities now outnumber human ones, driving major secrets sprawl while increasing anonymity concerns. Second, anonymity is incompatible with AI workloads: these systems are inherently non‑deterministic , operate across many services and environments, and require strong identity, continuous trust, and end‑to‑end visibility. Third, the non‑deterministic nature of AI makes reliability and scalability non‑negotiable—systems must be resilient, observable, and have access control guardrails. Real‑time trust is essential because failures and unexpected behavior cannot be handled with static controls or manual intervention.Solving this problem requires a fundamentally different approach: a unified identity layer that spans machines, workloads, humans, and agents. Identity becomes the security control plane that replaces network location and long‑lived secrets as the basis of trust. Ephemeral privileges are critical: privileges are granted just‑in‑time, limited to the task, and automatically expire to reduce blast radius. Real‑time intelligence is essential: access decisions must adapt to context, behavior, and system state in fast‑moving, AI‑driven environments.Teleport addresses the gap between today's cyber and infrastructure security posture and what modern, AI‑driven systems require. As AI systems proliferate, attack surfaces multiply; without re‑anchoring security and infrastructure around identity, real‑time trust, and ephemeral privileges, security breaches will accelerate.As a member of the Teleport Professional Services Team, a Field Engineer is responsible for driving full adoption and expansion with key customers implementing, operating, and maintaining Teleport software solutions throughout the customer lifecycle. The goal of a Technical Account Manager (TAM) is to help customers achieve maximum value from Teleport products and solutions. You are a member of our Professional Services team, focused on providing technical support for customers who have purchased our software product. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work with customers during onboarding to discuss architecture plans, share deployment best practices, provide triage and debugging of issues, develop training programs, and capture product feedback. You will be the primary lead to identify and resolve technical blockers via shared chat, tickets, and meetings. As the company grows and new offerings launch, the requirements of this position may shift. You should be comfortable with change and have an interest in continual learning and advancing your skillset.What You'll Bring3+ years' experience in customer‑facing software onboarding, software services, solution architecting, or system administration rolesLinux administration skillsHands‑on experience with one of the major public cloud providers (AWS, GCP, Azure); certifications are a plusA strong understanding of Kubernetes; hands‑on experience; CK A/CKAD certification is a plusDemonstrable experience with security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBACExceptional hands‑on software troubleshooting, testing, and debugging skills with tenacity to resolve issuesOutstanding soft skills, excellent verbal and written communication skillsWhat You'll Be DoingIndependently diagnose and resolve problems in the Teleport product and in the customer environment (e.g., Docker, Kubernetes, AWS, Azure, GCP)Maintain a high level of customer satisfaction throughout onboardingDesign the customer's architecture and advocate for best practices during cloud or Kubernetes deploymentLead technical discussions during onboarding as the primary technical POCCreate and maintain cloud and Kubernetes environments to demo new featuresDeploy, test, and validate new features and customer issues in Kubernetes, cloud, and Linux environmentsCollaborate with Product and Development to report and triage customer escalationsPlan, build, and maintain Teleport training for new users to ensure successful migrationThe BenefitsTeleport's benefits are designed to support your career development and day‑to‑day effectiveness. In addition to core career opportunities, Teleport offers benefits to help you maximize your future, including:Extensive health coverageAnnual expense budgetRest and recovery policies that maximize leave and rechargingRetirement savings plansEquity in a US $1.1‑billion businessProfessional development opportunitiesDo you have what it takes?Get to use Teleport through our unique interview process. Our approach is to let your work speak for itself. We don't rely on multi‑round interviews or live whiteboard/coding sessions. We want to see what you can do in your own time and in your own way. The interview process is designed to reflect real work and collaboration with the team. It's a two‑way street, and you'll get a taste of life at Teleport through the project.During the project you'll experience: flexibility, autonomy, collaboration, learning, and the opportunity to move fast. If you're up to the challenge, we'd love to see your work. Teleport is an equal opportunity employer and does not discriminate on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by law. Candidate privacy notice: for information about our data collection and processing, see Teleport's Job Applicant Privacy Policy and Notice of Collection.Compensation Range: £81K – £89.1K#J-18808-Ljbffr