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Field Engineer

Datum Software, Inc

Detroit, MI

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JOB DETAILS
SKILLS
Apple iMac, Communication Skills, Customer Relations, Customer Support/Service, Data Analysis, Desktop Administration, Desktop Hardware, Desktop PC, Develop and Maintain Customers, Documentation, Equipment Maintenance/Repair, Hardware Administration, Identify Issues, Information Technology & Information Systems, Maintenance Services, On Site Support, Operational Support, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Sales/Support Engineering (SE), Schedule Development, Software Administration, Systems Analysis, Technical Delivery, Technical Leadership, Technical Support, Technical Writing, Time Management, Willing to Travel, Writing Skills
LOCATION
Detroit, MI
POSTED
3 days ago
Field Engineer 
Contract/ Contract to Hire
Detroit/MI


Top 5 Must-Have Skills:
  • Experience providing desktop support and IMAC (Install, Move, Add, Change) services.
  • Strong troubleshooting skills for hardware, software, and IT infrastructure issues.
  • Ability to diagnose technical problems and deliver effective resolutions.
  • Excellent customer service and communication skills.
  • Ability to work onsite, travel between locations as needed, and safely use a ladder.
 
Key Responsibilities:
  • Provide operational support for desktop, network, and IT infrastructure in office, reservation center, and airport environments.
  • Perform Install, Move, Add, and Change (IMAC) activities for end-user devices and IT equipment.
  • Deliver onsite technical support during scheduled field visits and dispatch assignments.
  • Diagnose hardware, software, and connectivity issues, and implement effective solutions.
  • Produce accurate and timely service reports documenting completed work.
  • Maintain and document technical processes, procedures, and troubleshooting steps.
  • Collect and analyze system performance data to identify and resolve technical issues.
  • Manage work assignments efficiently while adhering to established schedules and service levels.
  • Accurately document solutions for complex technical issues.
  • Develop and document workaround procedures when standard solutions are not effective.
  • Provide technical guidance and troubleshooting support to field engineers, technicians, and end users.
  • Build and maintain positive customer relationships through professional and responsive support.
  • Safely use ladders and perform physical tasks required to install or service IT equipment.
 
Required Qualifications:
  • Experience supporting desktop hardware, software, and IT infrastructure.
  • Strong troubleshooting and problem-solving skills.
  • Experience documenting technical issues and resolutions.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Ability to work independently and manage multiple service requests.
  • Ability to lift equipment and safely use a ladder when required.
 
“All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
 
 
 
 
 

About the Company

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Datum Software, Inc