Field Engineer 4

Location: Tempe, AZ
Work Type: Field Support / Onsite

Overview:
Seeking a Field / Computer Technician to provide break-fix support for laptops, desktops, and peripheral devices in the metro area. This role involves hardware repairs, field service support, ticket management, and customer-facing technical support.

Responsibilities:

• Perform laptop and desktop break-fix repairs
• Replace hardware components including hard drives, motherboards, keyboards, and LCDs
• Conduct full unit swaps and peripheral replacements
• Support field service requests across assigned service areas
• Update and close tickets in the service management system in real time
• Provide professional customer support during onsite visits
• Maintain accurate documentation and reporting for all service activities

Requirements:

• 1+ year of hands-on desktop/laptop break-fix experience
• Experience diagnosing Dell laptops and PCs preferred
• Computer-building experience preferred
• Basic knowledge of desktop/laptop hardware and Microsoft applications
• Reliable vehicle and valid car insurance required
• Ability to pass drug and background screening
• Strong communication and customer service skills
• Willingness to complete Dell certifications after selection

Preferred Certifications:

• CompTIA A+ Certification

Additional Requirements:

• Ability to travel locally throughout the day
• Comfortable with administrative and ticketing responsibilities
• Ability to work overtime or extended shifts if required
• Must maintain professional business-casual appearance