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Field Engineer 3

Axelon Services Corporation

Warwick, RI

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Computer Maintenance, Computer Services, Customer Satisfaction, Customer Support/Service, Desktop PC, Hardware Administration, Hardware Installation, Help Desk, Identify Issues, Laptop PC, Network Support, Organizational Skills, PC Software, Peripheral Hardware, Printers, Problem Solving Skills, Product Support, Sales/Support Engineering (SE), Scripting (Scripting Languages), Server Maintenance, Server Support, Service Delivery, Service Level Agreement (SLA), Software Administration
LOCATION
Warwick, RI
POSTED
30+ days ago
Field Engineer 3 WARWICK, RI 12 Months Mon Fri, 3-11pm Job Responsibilities: Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description: 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

About the Company

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Axelon Services Corporation